American Heritage Federal Credit Union, Philadelphia PA

Terrible customer service. No tellers available. Receptionists shuffles you to a machine for banking service which requires I. D. (My I. D.doesn't fit machine.) A teller at a window, although there at the branch at Bridge and Harbison, won't be available to 11 a.m.

Waiting for customer service via phone call and am 23 in line for service to the head of Customer Service.

Streamlining service so that only machines and automated services are available.

Randomly my husband gets this check in the mail, he was confused because we don't bank with American Heritage but he went to his local bank and deposited it anyway because it was a real legit check. Then today he realized that American Heritage Credit Union reneged and took the money back. Why on earth would you mail someone a check to begin with if you're just going to take the money back. It would be nice if we could get an explanation as to why we even received the check in the mail to begin with. Either this bank is playing games with people but it's not funny and we are all confused right now

If I could give negative stats I would. After someone stole $600 from my account I got locked out of my account when I tried to buy something for $6. They always protect my account from my access after they let someone else steal hundreds of dollars from me. This is the second time this happened. And since I still can't access my account I have to call again tomorrow to talk to their condescending staff to make sure they even bothered to file the claim after sending me on my way. Worst financial institution I've ever even heard of. And when I tried to reply to their copy and paste message below the message came back as undeliverable. Unbelievable.

Their mobile banking is the worst. They are having some kind of security issues. Switching banks ASAP

This credit union is ok, but they low ball loans and hike up rates higher than other CUs such as the Police and Fire. Customer service always fixes issues but it take forever to talk to someone. Not the worst credit union but I wouldn't use them if I didn't have so many payments setup for autopay. Once my car is paid off I am likely to leave them and move on to a more modernize CU or bank.

Had a blast at the AHCU annual car show with my buddy Ron sponsored by 98 wogl radio station. Plenty of awesome cars & car enthusiasts and just great people enjoying the show. Truly an American tradition that I enjoy immensely and by the size of this year's crowd I'm not alone. They have something for everyone, great music, food, games, craft shows and cars. My hats off to American heritage cu and it all benefited CHop hospital. Truly An amazing day I had, that's the USA I want to live in, God bless America.

Bad service when you call for customer services. They don’t provide services after hours, weekends, and Holidays. They take so long for them to answer a phone call. They don’t provide call back services. I wait more than 12 hours on a phone call with no luck. I called over the weekend and they said they only do transfer. If you have problems with your debit card over the weekend, holidays, or after hours you have to wait until regular hours to solve your problems.
I give 4 stars when you do in person services.

Customer service on the phone at this bank is the worst I have experienced. First, you do not get a live person till after about 25 to 30 minutes on hold. Then I spoke to a woman named Robin two separate times, I made 7 phone calls to them altogether, I was trying to resolve $300 missing out of my account. Robin was rude, nasty and not helpful at all, belligerent to myself and the senior specialist from my other bank where I was as I was trying to get it resolved, the money was transferred electronically from there. She was loud and I cannot believe she works in customer service, horrible! Is this is the treatment I am to expect? I am closing my account with this bank.

Had a balance on my account of $59 due to Covid I was laid off from work, they sent me to collections and keeps reporting a late payment of $59 dollars which I been paid off. So now it’s hindering me from purchasing my first home, getting credit cards or any type of installment loans. I called they say they will take it off but that was months ago! And it is still being reported as we speak!

They don't even have bank tellers any longer. You have to use either the ATM or wait in a long line for the drive thru.

Honestly the worst customer service ever. Waited for over 2.5 hours to inquire about a mortgage and ended up walking out because they kept saying we’re next and kept taking back other people who arrived after us. Probably would be a nightmare to be a customer here.

This bank used to be okay. But customer service is terrible now. Long waiting time. Can't get help by calling them on the phone. Putting up very distracting Christmas lights on such a busy road doesn't help if customer service is terrible. Car shows and etc do not help if the service is terrible.

American Heritage Credit Union was great when I first joined them over a decade ago. However, they have concentrated too much on their image in the community over customer service. Their products can't compete with other banks and lose me as a customer at every opportunity. Why should I deposit money at this bank when they can't even compete for a mortgage, a car note, or even a CD.

Worst customer service of anywhere I’ve dealt with. They have been overcharging me $100 for over 6 months and will not fix it. I wait on hold for hours and they tell me it’s fixed but it’s not. Today they hung up on me. I am so furious I do not want to deal with them ever again. Please don’t use this place, they will screw you over and then not care

They don't value long term customers who have been with them for YEARS (8+). They wouldn't pardon fee's from an accidental stale dated check incident which turns out to be $25 per check (In my case worth more than the value of my check). Their website is terrible. The mobile check deposit didn't work ever until very recently. Phone tellers are rude as ever and since the pandemic began their customer service has declined at an increasingly faster rate. This bank used to be good now its just trying to get as much money out of its loyal customers as possible. It's a shame that they would rather lose a loyal customer of 8+ years rather than being forgiving of a first time (ACCIDENTAL) offense.