AmeriGas Propane

Excellent service.
No external resources required.
What a treat!
Thanks!

If you have an issue you will wait on hold for half an hour, then be told it will take at least a week to fix your issue. Someone has to be home for them to fix your issue, but they won’t tell you when they will come. So basically you are out of luck if you need help. Unreal.

Crooks. They charge around $1.60 more per gallon than others. They hold you hostage because they won't let anyone else fill their underground tank and won't let you purchase the tank from them.

We are a non-profit organization, only opened during the summer. I call for propane delivery usually twice a year. AmeriGas charged me $7.99 for the first call in June and now $8.99 for the call I made two weeks ago. Since there are many people in this organization, no one has a AmeriGas account, because people always change from year to year. Very upset over these ridiculous charges, and also additional $2.99 for a paper copy bill.

I am charged a hazmat fee every time and the delivery person never wears one. I’m paying for fees that are not needed. The customer service is terrible. Do not use Amerigas if you can help it

I called and spoke with someone about removing a dispatch fee and they did now they you sent me a separate bill for the dispatch fee again. The fee was to locate and mark a gas line from tank to house and the techs couldn’t locate. Now you’re charging me anyway. That’s just wrong especially since you said and did remove from my previous bill now you sent me another bill. Bad business Ameri gas!

The best part about Amerigas is that I get an email that I had a delivery. I didn't need to make a reminder or call for an appointment.

Automatic deliveries have always been on time before the required notification of a low gauge reading by me. My delivery slip is always put in the door where I can find it. If I see him, he is always courteous and friendly.

I would give your company negative stars and my experience is one of the worst in corporate America. I have never been able to speak to a human being except a call center in the Phillipines. I asked for a number in the US and was given 3 numbers that all rang into the Phillipines call center. Terrible service. I started with Cress Gas and they were great. You ruined a good company - Cress Gas. It appears all you care about is charging the customer and you have NO customer "service". My neighbors experiences with your company are the same.

Very poor experience. Ive sent 2 emails to the customer support email that I was asked to send it to. I have not received a reply for 2 days. Yesterday a delivery was supposed to be made to a rental property of mine, an AmeriGas rep that I spoke to in the morning I gave my cell number to and asked to call me so I could meet them there for the required safety check, instead they called my office and I didnt get the call. The intercompany communication has been terrible since AmeriGas took over Cress.very frustrating.

Worst company I've ever dealt with. Lousy billing system, impossible to understand. Underhanded billing. Dreadful customer "service? ". What the hell? Just offer a straightforward product at an understandable price and answer your customer's questions. It's that simple. Can't wait to be done with you. Please - by all means - use this for promotional purposes.

We scheduled a visit to have a tech person show us where the propane line entered the house.
Amerigas gave us a window of 8: 00 AM to 12: 00 PM. Nobody showed up between those times. We tried to call and were told that someone was on the way. Both my wife and I had to leave the property by 12: 00 at the very latest. While the tech claimed that he came at 1: 30, that was of no help to us. We were charged $99.00 for absolutely nothing!

I feel that although Amerigas has been easier to work with as a customer in the past year or so, there is still room for improvement, hence the 4 star rating. The customer relations people were very nice, but it took me a couple tries to get to someone who actually had the knowledge to help me. If Amerigas notices a tank needs service, they should reach out to the customer via phone or email to follow up to schedule a service appointment instead of waiting for the customer to contact them. Similarly, if they had to delay delivery based on the need for service, they should reach back out to the customer when service is completed to schedule the delivery. The customer has to be too proactive with Amerigas as the provider. Amerigas should become more customer-centered in its approach. I hope this is helpful. Regards, Heather Phillips

I have given up on Amerigas and now am just waiting impatiently for you to come to drain the gas I did not order and take your tanks away.