Armstrong: Meadville Store

This isp is terrible, our wi-fi will go off multiple times a day, and the only way for it to work again is to reboot our modem,
The only good thing about them is that they you use lots of devices at once.

Be nice if our equipment worked! Had someone in, called 3 times in one day.paying $200 a month, I expect all my equipment to work!

I went to the office and showed I'd and proof of address and told the guy I'd call or b bac in to let him know wut service we wanted but I never ended up calling or running bac to the office and I get a email n a guy shows up like 2 days later n hooked our cable n internet up wit a package they must have chose. I had not ordered the service so had to call and see wut package he signed us up for. I mean don't get me wrong friendly staff n the installer was very professional and sweet.

They forced us to change to "plume" internet, a wifi-only internet that doesn't actually work. We're paying 200 dollars per month right now for something that doesn't work and should be 50-60 USD per month. Also, they have a 200GB data cap, which you need to pay extra per month to increase.

Tv service interrupts regularly with channels losing connections for several seconds before returning. Sound varies widely between channels. Internet connect varies widely with down load speeds of 12.9 mbps to 82.9 mbps while paying for a 100.mbps connection speed.this affects my Wi-fi connected devices resulting in losing connections to the wi-fi and having to reboot devices to regain cloud service.but they are the best that's out there in a rural setting

I have had a number of different internet providers over the years — Comcast, Verizon, Frontier. Armstrong set up my internet service and I have had no problems whatsoever. Not one. But the thing I appreciate most is their billing. Every month they bill me the EXACT AMOUNT they told me I would owe — I had continuous billing issues with Frontier until I just couldn’t stand it another minute and I disconnected. I had service issues as with Comcast and they had horrible customer service. So I am very pleased with Armstrong.

They are very friendly and answer all my questions will recommend them to everyone. I am not happy about prices going up

These guys somehow manage to make DSL faster and more reliable than Cable Internet, that is pretty pathetic. Don't bother using this terrible service, constant outages as well!

I have been trying to get my internet fixed for over a month now and no luck! Why can these people call you back?

I can't for the life of myself understand how a company alots a "time frame" for service calls to fix issues with your TV, Internet or phone in a 4 hour window! Not being cooperative to inform you of the service schedule that day ahead of time to try and accommodate all parties involved. Last I knew customers that keeps Armstrong employees with a paycheck. Giving a 15 to 20 minute call ahead of appointment is just absurd and no reason that customers can't be notified prior that morning. Who can sit around in a 4 hour window waiting on them when you need to work or have other appointments. Like life is to stop for their service calls! Then it takes weeks to even get appointment scheduled. Armstrong you really need to work on the customer service first and work around them, not them working around you!

Can't ever get in touch with anyone internet is always going down no one to call will not answer phone horrible company just take your money.

Service cuts out all day long! It's annoying. Prices are high for such poor quality. Wish there was a better internet service around!

If I could give less than one star, I would. Rude customer service, continually told me they would follow up but did not. Service install was scheduled for Friday afternoon 12-4. I used vacation time from work and no one showed up. Still no internet three days later. No one is able to give me answers or schedule an installation day and time. Unfortunately this is the only service available in my area or I wouldn't even entertain the idea of using Armstrong. Very disappointing.

Our internet service is as bad as I’ve ever had, then when you factor in that the TV and phone are all reliant on the internet it’s just bad. Then factor in the price because it keeps going up every year. We started out at $170 a month for TV, internet and home phone. Now 2 years later it’s went up to $240 and we never changed our service. So if there’s anything else available take it because you won’t be happy with Armstrong!

Garbage customer service outside of the guys who actually come out to help. Garbage product, internet and phone service go down very frequently.

Definitely not a company I'd recommend. They are lucky that there is very little competition in the area or they'd be out of business. We pay for 100 mbps and regularly only have 10 to 15 and occasionally it just cuts out altogether. Here's to hoping that a good provider moves into the area soon.

The prices are ridiculous. I paid my bill online like I do every month and apparently never went through they took off my promotion and now my bill is double the price it was, no one seems to find my payment I made no one seems to be able to help me get my promotion back I am highly unhappy and I highly do not recommend Armstrong services.