Arrow Family Medicine, Yardley PA

Stay away.

After five years I can say for sure: there is always an issue. Never straightforward. After their latest fiasco I am finally done.

They failed to renew my prescription in time, leaving me without pain relief for severe back pain over the weekend. I called at 8: 36 AM Monday — supposedly office hours— but only got their answering service. I left a detailed message. They called back much later in the afternoon, 2: 45. When I asked again about the prescription they were so rude that I told them it feels like they just don’t care about me. That’s when they told me I had been a no-show to a previous appointment and didn’t seem to care about myself. Later it turned out they made a mistake — the appointment had been tele-health and was kept. But, either way, why would missing an appointment mean I do not deserve basic care, pain relief, and basic respect, even if it had been my mistake?

I had to get CVS to request the refill. At the end of the day finally it was put it through. Mind you: I had 30 Naproxen and this was the first refill. This wasn’t even helping enough, as I told them many times. Another doctor would have done more to ensure I did not suffer.

Yes, I could have gone to the ER. But what are you here for anyway if you can’t do the very basics?

It starts with an odd feeling. Then the discomfort grows. They have hidden agendas that do not involve healthcare. They look down their noses at you to judge you through some kind of distorted moral lens. I think they took the hypocritical oath and they have no clue who Hippocrates even is.

Avoid!

Dr Hurst is brilliant, kind and compassionate and a great diagnostician. Her staff is likewise great, attentive and pleasant to talk to. We have been going there for many years and feel very blessed! From Gary Michael Drucker author of the book "Jesus Christ God the Son the King of Kings and Radiance of His Glory. "

I have rarely if ever experienced more compassionate, thoughtful, and effective healthcare than I do as a patient here.

I have always had a wonderful experience here! I come for physicals but am glad to have them in the event I am sick. Everyone I have seen has been amazing, caring and thorough. They take plenty of time and I never feel rushed!