Ashley, Wilkes-Barre PA

So the store itself is not what got them 2 stars, it's the scam of a warranty they sell, I bought a $1400 sofa and when I went to get my sofa fixed it was a three month run around. They don't have a service tec anywhere near me so they want to replace one section of the 3 sectional, the sofa is going on 3 years old and they want to just replace the one broken section. Now I will have a sofa that looks half used half new. Of I had bought it in sections I would not be upset.

Great showroom with very helpful staff. Delivery was expensive but on time and went really smoothly

Delivery staff were quick, efficient and professional. The item purchased was good quality and I am very pleased with the price.

I bought my dining room furniture here and the experience was so good that I went back and bought a living room!

Professional friendly employees at the store, Quality Furniture at a good price, Professional friendly delivery staff. Excellent experience!

Had a great experience at the store as well as when our furniture was delivered! Great company to go with!

Fabulous experience from start to finish. Great customer service to friendly and efficient delivery men. We will be back.

These ladies are amazing! They are very knowledgeable about their products and are kind and friendly. Their prices are very affordable. Keri is awesome!

Purchase a chair less than three months ago and the chair is peeling you can't contact the store instead you gat a number for Country Junk store that will then contact the store so then I was told it's nothing they can do and four days later I'm still waiting for a manager to come off lunch break to call me rip off this store is never no more buyer beware

As much as i love ashley products, I must say that I had a very unpleasant customer service experience. The red head, skinny lady that works at the counter was rude not only to me but to her co-worker, who was soo nice and trying to help me out. She gave an impression that she did not want to help. Last thing she did was walking away and whispered something to another ashley associate. Made me feel like my money has no value.she needs to learn how to be more professional. I was totallly upset.

Shopping at the store and buying the items I would rate that as very good. Delivery people were excellent. It was the time between that needs improvement. There was no communication on the delay in receiving the items. There was no communication on how to pay the balance. I was sent a phone message the day before delivery and stated if I didn’t pay the balance my items would not be delivered the next day. I think paying the balance at the delivery should be sufficient. There was no follow up after buying the items. I think they could do follow up calls just to update what delivery delays or days of expected items would be helpful.

Love our new furniture love seat and couch! The delivery guys were fantastic and funny! Great experience with Ashley Homestore!

I have no complaints. However I did have to wait 3 months for my product to get delivered but that's not the company or the store's fault it's because of the covid-19 pandemic.

My dad recently got his leg amputated and the chair he wanted was on backorder and Susan I believe did some research and found something similar that he loved just as much and had it shipped to me within less than 2 weeks. I am impressed and grateful for their kindness and efficiency. Thank you for having such great employees. It took tons of stress off my family’s shoulders

Ordered furniture in February and still have not received it. I tried calling the store and left three messages. No one returned my phone call. They told me it would be the end of May before I received my furniture but also said it wouldn’t take that long and I would get it a lot sooner. Regardless, they should have returned my phone calls!

Susan was great help in selecting furniture and the delivery team was very professional. I highly recommend Ashley's in Wilkes-Barre.

Customer Service Second To None! Top Quality Merchandise! Super Fast Delivery! A Pleasure To Do Business With And I Highly Recommend Ashley Home Store For All Your Home Furnishing Needs