Ashley, Mechanicsburg PA

We had a great experience picking out our new mattress with Amanda, Ashley homestore's mattress specialist. She was knowlegeable and really helpful. Completely satisfied and really for a great night's sleep.

Worst experience EVER. I don’t recommend. My husband and I we went to Ashley Furniture because they were advertising discounts! I spent nearly 11K. On 2 couches and two bedrooms furniture. Beds, mattresses and dressers. Our sales associate was Gregory. Worst customer service received! We never saw a breakdown of our furniture cost and yet supposedly gave us a 30% discount. That was a lie. And on top of everything we supposed to get free pillows with our purchase when we got home and reviewed the receipt we got charged. When I went to return them they refused. Not only that we got qualified for free delivery. When they arrived with our furniture, prior to that Greg said that they will remove the old mattress! He lied about that too. We had to pay $30 to have the old mattress removed. When I called the store I spoke to Brandy who she was an absolute nasty to deal with. Her comments were “nothing it’s free in this world anymore “ Again Greg the sale associate assured us everything is taking care of. What a joke the service received was one of my worst yet! I “ DONT RECOMMEND ASHLEY FURNITURE. Pay a little more and go to a place that provides great service and cares about their customers.

Staff was friendly and accommodating. The selection was good. The prices were on par with what we were thinking. Quality seemed to be decent as well from what we could tell on our visit

I had a great experience at the Ashley store in Mechanicsburg with Brandie C. She was very helpful n worked very hard to with me in getting what I wanted. Thank You Brandie

Sales captain Sarah sets a destination for quality furniture at bargain prices and thankfully it is not a 3 hour tour. Friendly, personable, and low pressure, she made the experience a pleasure.

I had such a wonderful experience! Sarah Wright was very patient and allowed me to look on my own and then once I was ready to make a decision helped me, answered all my questions, and then aided me in figuring out the pieces that would go best together. She went as far is to sketch out the layout of my new place to figure out what would work best together. Great experience.

A great experience with the team at Ashley’s. Ryan and Daveena were extremely helpful I appreciate them very much.

The 5 stars is for Alesha Elchin for correcting a problem with a couch we bought 5 years ago. The cushions went bad quickly and we visited several times to see if they would fix it. They claimed they couldn't find our order, couldn't find the type of couch we had. Walked in last week to buy new cushions and covers since I knew the color wouldn't match. I was very surprised the Alesha told me the last people I dealt with clearly didn't want to take the time to fix the issue and tried to sweep it under the rug so to speak. She ordered us new cushions and covers for free. Not a great experience from start to finish. But maybe current management is trying to help the customers more than previous managers.

Sectional that was delivered was JUNK - pieces did not fit together - HUGE gaps. Quality did not appear what was on showroom floor. Was charged 10% for “restocking fee”. Explained to manager I should not be charged due to quality - she did not care, said it was the best she would do. Also - they are a sister to regency furniture.

My daughter and I were looking for some furniture for our new townhouse, and Sandy S.was attentive, kind and knowledgeable. She let us have our space to look around, but was available to answer any questions we had (and even had some decorating advice for me!) Will definitely be back!

Our sale associate Sandy was wonderful! So sweet, and kind. As a new military family in the area it’s been hard getting stuff for our house. She definitely went above and beyond for us.

Sarah was amazing, very knowledgeable and really listened to us and didn’t push us to buy anything. The store was clean and presentation was beautiful. All the Ashley associates were also very friendly. We would be coming back again!

Amanda was amazing! Super helpful and extremely friendly! We will definitely be coming back here for all of our home furnishing needs! Thank you Amanda!

If I could give zero stars I would. Customer service and quality of products are terrible. Let me start off by saying I’m not a customer who complains, but I am very upset about how we were treated. My husband and I bought a sofa, love seat, chair and a half, end tables, and coffee tables from Ashley furniture in Mechanicsburg, PA (totaling $4428.29). These all delivered on 12/28/22. By 3/30/23 we submitted a complaint on the sofa for the cushions already being worn and the arms of the sofa making a weird popping sound when you touch it (like a soda bottle popping). We requested an exchange for a different sofa from ashley furniture (not a refund). It took customer service almost a month to come out and look at the couch, which they said is something they had to do in order to determine if the couch can be repaired or exchanged. They came out to look at our couch on 4/26/23 and said they could either replace or repair the couch or we can talk to the store about exchanging it for another couch. We stated that we would only want to exchange it for another couch from the store. After getting the go around on whether or not they would let us exchange the couch set for another from their store, on 5/1/23 we received a notification from Brandy Page (a manager at the mechanicsburg, pa location) that they would not exchange the couch and would only repair the couch. I decided to drive to the store this evening after work to talk to someone in person. I am 7 months pregnant and wanted to resolve this issue before I have my baby. I talked to Brandy Page only to be told that her hands were tied and what did i expect after owning the couch for 5 months. I told her that we had only had the couch for 2 months when we brought this issue to light. She made me feel as if my business was not valued and not her concern. This is not the service or quality of furniture I expected when purchasing from Ashley furniture. I am very disappointed and will sadly not be purchasing from this store again nor recommending anyone to do so either.

Sarah Wright was very helpful in guiding us to find the right piece of furniture for an odd sized space in our dining room.

Sarah was very pleasant and helpful. We need to find a bed that we could have in a week or two she helped us fine one that was in our budget. Very helpful

Sarah was wonderful with helping to find the best furniture for my new apartment. While also ensuring to give space and plenty of time to make a decision and feel comfortable with deciding on the best setup with helpful recommendations.

Sarah was amazing! She deserves a fat raise! At least a bonus! Very patient, accommodating, plenty of grace, and extremely professional. Highly recommend buying from this store

Enjoyed my visit. There was a 30% off sale. I was greeted by Sarah when I came in the door. She asked what I was looking for I gave her a brief description of what I was looking for. She pointed me in directions of where I could find but I wanted. I requested that she give us some time to look around and try stuff out. She gave us plenty of space came back and checked on us and we had narrowed it down to six sofas. She walked with us to find out what we liked about them we didn't like about them and then actually pointed to us the one that we haven't even looked at. And it seemed to be a perfect fit. I was extremely happy with her help!