Ashley HomeStore, Willow Grove PA

If you want to actually receive your furniture order in less that 3 months (after being give 5 different pushed back dates) by all means shop here. We were told in august our couch would be here end of September ITS NOVEMBER no couch. The customer service experience is a joke as well. Both Tim (salesman) and alleged manager Dan (I say alleged because I can’t imagine putting someone with such lack of people skills in a management position) should be ashamed of the way they have handled this experience. I have tolerated each push back with total understanding and have said nothing but when I asked about a refund of even simply credit for delivery fee for this extended wait they offered nothing. To make it more interesting Dan was asked to provide the corporate office number to me and he in fact gave me another furniture stores number. Make no mistakes I will be posting reviews everywhere and will continue to call corporate myself until something resolved. We paid IN FULL for our furniture so where is it?

Ordered in August and we have not received our furniture yet! DON’T believe the delivery dates they give you. They’ll apologize and give you later delivery date every time. They will not compensate you for the inconvenience.

We ordered our couch back in July! And since we ordered we wish we never walked into this store. Since July 12 when we ordered our couch I have receive one phone call from staff here in regards to a status about where my couch is every single time they would give us a date and we would never hear anything so then we’d have to call just to be given another date it’s just horrible costumer service! Our couch was supposed to be delivered today and it once again was radio silence from anyone till 30 minutes passed to time period they gave me till I got a call saying that their truck had broke down. It’s just been one thing after another with this location and I advise ppl to not buy anything from here. I decided to come back and add to my review we just went to the store and spoke to the “general manager” and he just like every single employee in there are useless. Don’t have an answer to any question, very standoffish and seemed to not even care and really do not take your money here!

In July of 2018, I purchased a sectional from Ashley in Willow Grove Pa.for over $3,000. Some months later I started experiencing quality issues with the chaise portion with an area of that starting to collapse.

Two service calls later and nothing is fixed and no attempt has been made as they keep telling me that they don't have the correct parts to do so, despite the fact that a package was sent to me, allegedly the wrong parts.

On top of that, the delivery professionalism and efficiency is a joke. They generally forget a part of the order and another appointment for delivery has to be made to rectify the issue. They just don't have their act together.

The store manager, Keith who seems nice enough is powerless to fix anything, he always refers me to corporate having to make all decisions, so, buyer beware

So far, neither the store or corporate have not fixed my issue, we have spent over $10,000 with them in the past year, so customer loyalty does not seem to be of concern. Very sad and just wrong.

We just purchased our living room furniture from here. We’re excited to get it delivered! Samantha took care of us and she was super helpful. She was honest and knowledgeable. I would return to this store for more furniture in the future.

Joe assisted myself and my sister with living room furniture. He was very kind, informative and not pushy at all. I would recommend anyone who goes into Ashely Furniture to ask to speak with Joe.

The young lady that was helping me was very patient and helpful no matter how many times I changed my mind

The Sells Rep Angel was amazing, patient, Informative very friendly very pleasant.we have been to a couple of furniture stores before we got to Ashley‘s we were so pleased with their prices and quality of the furniture. Angel has definitely made our experience a great one. We will definitely be shopping at Ashley‘s furniture again.

Samantha at this Ashley location was so awesome to work with this afternoon when I was there to purchase additional pieces of furniture. She was so professional and was more so an interior designer for me when working with me through my decisions. Sam did not hover the entire time however was there when I needed her advice. She went above and beyond this afternoon! I will for sure be back to this location and will work with Sam on my further purchases as she made this experience a pleasure!

Great selection, good price. Got a good deal on bedroom sets. Definitely go back for future shopping.

Had the pleasure of working with Joe. Very professional and patient. Never once felt like he was pressuring us like most places. Delivery on our bedroom furniture was also very professional and quick. The 4 gentlemen were very polite. I would recommend this store and their overall service to anyone.

James

Joe was super helpful and made the entire buying process very easy! Will definitely buy from this store again

We want to thank Robert for a great experience purchasing our new furniture at Ashley Homestore. He was professional, knowledgeable, friendly and great to work with during our visit. We would definitely recommend him any friends or family in the future.

Sheryl was very helpful My experience was great and the process of ordering was much faster than I thought it would be.

Went into Ashley's looking for a dining table. Samantha was very helpful and patient. She helped me find the perfect piece for my space. I'll be back for any future furniture purchases.

Sales Rep Robert did his thing yesterday July 25th 2018. I told him what I wanted and he directed me straight to My new lovely furniture. Robert had me in and out with no problems. He knows what he knows and I’ll surely be coming back to Ashley Furniture Just because of the amazing experience that Robert gave me. Till next time thank you

Great service everybody involved was very nice and knowledgeable. They were able to satisfy all of our needs. They answered all our questions promptly. I would highly recommend to others. We dealt with Robert Miller, Alan and Troy, the store manager. They were all extremely professional.

An AMAZING place where you can find excellent deals on quality furniture! Come in and see the awesome kind sales people here!

I had the pleasure of purchasing a couch and cuddler at Ashley store in Willow Grove. I loved the shopping experience. The very knowledgeable Cheryl Mc was so sweet and caring of my needs and helped me find exactly what I needed. Delivery was as promised. Cheryl is a great asset to your store. Please acknowledge her professionalism. Thank you from a satisfied customer. I will be coming back again.

We recently purchased a sofa, love seat and server on two separate visits to the store. Both of our experiences were great! The finance options were excellent and the salesman was very helpful. The deliveries were in the scheduled time frame as well as quick and efficient. Overall a great experience!