Aspen Dental, Erie PA

Dr. Dennis was very kind and knowledgeable. The receptionist was very welcoming. The dental assistant put up with me well with my X-rays. Callie was great with the treatment plan and answering questions.

Talked to Dr. Denice about my situation, and his thoughts about my teeth.and I liked what he had to say.hoping all will work out great for me and make me happy.and pain free.

Don't waste your time. I was a patient at this Aspen location. Because of Covid, I hadn't been there for 2 years. I made an appointment online and waited two weeks for a check up because a filling came out.

They took the usual x-rays and a surly male dentist saw me and confirmed that I needed a filling. He then told me the office manager would call tomorrow to set up the appointment.

I never received a call and 2 days later I went online to make a follow up appointment and I was prompted to call the office and that I couldn't make an appointment online.

So I called the office to make an appointment. I was put on hold for 10 minutes and when someone came to the phone I was told the "office manager" was in a consult and would call back. I never received a call back.

This place is severely understaffed and clearly too busy to continue seeing patients they have seen for years.

After 8 separate visits the molar that they “fixed” with a crown lasted not more than a week. Of the three crowns put on one even fell off before leaving the office. Filing a grievance did absolutely nothing when they said they would take care of her that meant no longer taking her calls and ignoring all interaction. Never have I dealt with a business so incompetent essentially stealing thousands of dollars with no intent of making anything right that is at the regional office I mind you.
Update as of 11/14/23 no action has been taken on aspen dentals part still awaiting contact for a resolution feel free to email me.
Update as of 12/7/23 one voicemail was left to us. We’ve called back multiple times left messages each time no progress to a resolution made

Got a couple fillings done, they BOTH fell out and I had 4 different appointments at this point to try and get them fixed and everything SINGLE time they were missing staff and behind HOURS. Today I decided not to reschedule and stay and get it done. 2.5 hours AFTER my appointment time they claimed they didn’t fill those teeth but did them on the opposite side of my mouth and they’d have to charge me! Calling into question my integrity AND I still have the report showing which teeth needed fixing. And the X rays prove I had the cavity not filled from my first appointment to having them filled on my second X ray. I refused to get the work done and stormed out. This place cost me hundreds of dollars from missing work, paying for a filling which is broken and now I will have to get it fixed AGAIN somewhere else. The staff even said that this place is terrible and their turn over rate is insane.

Everyone was very nice and very professional. The dentist answered all my questions very thoroughly.

My tooth had came off my denture which was bought in 2018. They took care of it right away and it was covered. Very pleasant and pleased with their service.

Everybody was nice.very professional and great dentists.they didn't make me feel nervous at all.and I didn't feel anything.love them

Wow!
I couldn't be happier. Helped me in a time of need. Will and have told everyone what a great service I was given. Can't thank you enough.

Very friendly staff, and willing to address any concerns or questions about whatever you are there for.
Best experience I've ever had going to the dentist, highly recommended!

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I stand by my 1 star rating. First off I got an exam which was quick and painless. The dentist reviewed the x-rays and saw my cavity had grown to the nerve. So of course there was pain and possibly infection. Needless to say I left there in the same situation I arrived. No antibiotics no anything to maybe cope until I saw a licensed dentist who could do a root canal because aspens dentist isn't licensed to do them. I also thought it was odd they don't have a hygienist on staff. Now the staff I felt was a little pushy and not very knowledgeable. No love lost no love found I won't be back because I hate crowns

The current dentist is by far the WORST I have ever been to. Her bedside manor is awful and she is absolutely condescending in the way she speaks to patience, as well as her dental assistants. I’d rip out my own teeth before I worked alongside her. She will be sure to tell you that she’s been a dentist for forty year, yet she missed telling me that I needed, not one but TWO, root canals after reviewing my xrays. She keeps you waiting and then rushes through your appointment. All in all, I would recommend running, not walking, to any other dentist. That being said, the rest of the staff is wonderful and accommodating. I can’t say enough good things about the office manager and the rest of the staff. They have a tough job to make up for what their dentist so clearly lacks.

Since you can’t reply to the owners reply. I would like to say that no amount of apologies could make up for that horrible dentist and experience (S). She’s made me cry all of the three times I’ve had to see her. For someone who is already weary of the dentist, that absolutely unacceptable. To think that I have paid tousands of dollars to be spoken down to and have subpar dental work done makes me absolutely sick. The ONLY thing that would make up for it is removing her from the office. I think everyone would breathe a big sigh of relief.

Very polite and knowledgeable. They were very professional, and explained everything thoroughly a very pleasurable experience

My experience with Aspen dental was so mediocre and I never even step foot in the door. I want to start off by saying I'm not the type to leave a one star review unless my experience was that bad. I recently moved from out of state and made an appt online as a new patient a few months ago. The day of the appt, I received a text that they would need to reschedule. I rescheduled the appt online and the same thing happened again, I think with maybe a few days notice this time. I once again rescheduled the appt. I showed up the morning of my third rescheduled appt and the lights were off and the door was locked. There was a sign on the door that said their computer system was down and they were unable to contact patients with appts since they couldn't get into the system. Totally not their fault, I get it. The sign said they would follow up with patients as soon as possible. I tried calling back for days and the system must have still been down. I received a general email from Aspen Dental apologizing for the inconvenience and that the office was working on rescheduling everyone. I never heard back. It's MONTHS later and I still haven't heard back lol. Aspen Dental is the only dentist in my network which sucks because I will never even try to get an appt here again. I made an appt with another dentist that doesn't even take my insurance and will be paying out of pocket. I'm not even sure I will be able to afford it but I'm not settling for this place. If they are this careless with scheduling/canceling/rescheduling appts, I can't imagine how careless they would be with my teeth - yikes.

Everyone at Aspen Dental was wonderful. They got me in as a new patient within 1 day. I had a chipped tooth and they got me in immediately. They were wonderful working with my insurance aslo.

Drove all the way from Geneva to Erie for an emergency appointment at 730 am. Called them before crossing the state line to make sure if we were 5 mins late we could still be seen, the receptionist said that's no problem. Arrived 4 mins late, to be told they would have to reschedule bc the Dr isn't there yet and they don't know when they will be there. I work at an optometrist office I understand, at my office as a courtesy if something like this happens we notify all patients that live further than 10 mins from the office. Hell, she could have told us when we called even. So drove an hour to an emergency appointment to be turned away.

I am 20 years old and I've had the same toxic dentist for most of my life. When I say these people are so amazing I absolutely recommend. I am so grateful I was able to find them and they got me in so quick (wisdom teeth emergency). The team and the dentist are so incredibly sweet and helpful. I have bad memory so I don't know any names but every single one of them was the best. I'm so happy to say this is my new dental place and I highly recommend them