AT&T Store, Hamburg PA

Hands down the best customer service I've ever gotten, MoMo was able to help me save some money on my new phone and he patiently helped me transfer all my stuff over from my old phone. Had an great experience will recommend this place.

I had an excellent time with MoMo here, he was excellent and went above and beyond to help me set up my new iPhone. The customer service experience was excellent he made us feel very comfortable, I recommend him 10/10.

This store is close to home and always friendly. Kamal was a great sales rep and super informative and patient. My wife and I had go-phones and he helped make the transition to "real" phones easy. I would definitely recommend him to anyone with any phone questions or even suggestions about products or plans. He was very knowledgeable.

Very expensive. Wanted to leave my current provider but could not afford 1300 up front and 280 a month.

Kamaal and Eddie are hands down the best salesmen we have ever had. 10/10 absolutely recommend this place.

I've been to other local AT&T locations and they just stand there not wanting to help But Eddie is a good guy.

The store stank and the staff seemed annoyed u came in. It was only 4 pm. Not even close to closing time.

Very experienced and helpful staff! Makes my visits much easier! Very pleased with the service I receive.

We recently updated a phone at the Hamburg, Pa.store. The AT&T representative [ Jessica ] was very helpful in transferring all of our data and phone set-up. Thank you for doing a good job.

While the people in their stores are great, their support over the phone is beyond horrible. I am on the verge of switching over to a different provider for all our phones, devices, satellite and internet access.

One of the best AT&T locations in the area! The staff is consistently knowledgeable and helpful, especially Brian Hood. He always makes sure any questions and/or concerns are resolved.

I love AT&T's services and this is my favorite store to go to. They always make sure me and my family are taken care of.

I called at 7: 30 pm store does not close till 8: 00pm. The recording came on told me to push 1 for this press 2 for that press 3 to speak to some one. And I was sent to the 1800 for att. Wow worst customer service. Last time I go to that store

The team at this store is either not overly helpful or service takes a LONG time for assistance. It's worth the extra 20 minute drive to go to Best Buy and have them handle the transaction. I try to do business here out of convenience for the 4 other people on my cell plan, but have learned over and over again that doing business there is not efficient or easy.

I love the service. The one associate Brian hood was great i got my phone no problems. He made me feel like I was talking to family.

Brian Hood was my salesman. The best and most helpful person ever! We had some issues with my old carrier and he was able to get everything squared away including getting me a new iPhone 7. We were at the store til 11: 30 that night and he had a family to go home to!
This guy needs to get a huge raise! He went over, above and beyond the call of duty!

Poor attitude. My husband and I went to add a line to our plan. The sales associate "helping" us didn't even bother to come out from behind the counter, and the other spent the whole time sitting at the counter playing with his phone. They didn't have the phone we were interested in in stock, and, rather than trying to show us other options, we were told we should just go to Best Buy or Walmart.

To begin with, as soon as I walked into the store it smelled like marijuana. I have been with AT&T for years and never had a problem with service until I walked into this store. My phone turned off on Sunday and would not turn back on so I went in to see what the problem was. All they did was plug it in a charger, saw that it didn't turn back on, then gave my phone back to me and said there was something wrong with it. These people should not be able to run a store by themselves and should be given some customer service skills training. I have not encountered a more apathetic or incompetent group of people in my life. The manager saw I was having issues and had many questions that were not being answered and actually left to go get food while he was fully aware that I was there and not being helped well. If you want help with anything, go to another store and avoid this store at all costs because it will absolutely be a waste of your time.

My experience was fantastic! I went in to complain about my bill and ended up saving money when I left the store AND got a new phone. I worked with Dom and he was incredible and so were the other gentlemen that helped out. GREAT CREW!

I ordered my wife a new Samsung Galaxy online. The phone came, she visited the store this past Saturday to transfer data and activate the phone. There was 3 gentlemen "working" sitting around doing nothing. One reluctantly got up to "assist" my wife. When she told him what she wanted, the guy said they could not do it and the others got up and walked away. They had a very poor attitude. Eventually they told her where she could download an app to transfer the data, but acted like they did not want to be bothered. They did activate on the phone, however failed to mention that she would need to reboot the phone. We waited for 5 hours before I finally rebooted the phone and she was able to use it. Poor service all around.