AT&T Store, Hellertown PA

Went in for phone upgrade and went easy and then decided to try the buy 1 get 1free Apple Watch. In reality it’s not a deal it’s more of a credit. I was fine with that also. When I got home my bill went up $400. I asked the associate n manager about pricing twice and was told about $16 extra a month. There was a lot of hidden charges and decided to return them. Before entering the store I hit record on my phone due to wanting proof on what I was told a few nights before. I got hit with restocking fees which that should have been told to me or on receipt. You would think return info would be printed on the receipt. I didn’t sign anything so it’s all ATT misleading me I mean the employees by that. I asked for a print out of the return policy and didn’t get it or I should say anything that had the restocking fee on it. He printed me out 12 pages of the same thing so whether or not he did that to confuse me I don’t know. I had one employee tell me something and the other tell me something else right in front of me. They waived 1 fee cuz one watch was open. Dumb employee asked me why was it opened? Ummm why do people open things, seriously what a dumb question. If I knew I was to be mislead I would have never touched them. Then the one told me misleading happens and I said in this store and he said no in life in general with a smirk on his face. That’s when I said I’m recording this and he said of course you are. Right there this guy should be fired! I will be contacting customer service about this! They need better training that’s for sure. Then I was told if I didn’t pay the restocking fee it wouldn’t be taken off my bill which is another lie cuz I have to call ATT to get them off. The one associate is Christane. The other associate has napoleon complex and isn’t the manager so beware of these 2.

I bought a phone at this store recently. The sales guy insisted I had to get Next Up insurance on the phone, which I didn't want. It cost $5/mo. He said I could cancel immediately after I bought the phone and not pay anything. I called AT&T from the parking lot after leaving the store, but was told there was a buyer's remorse period of 2 weeks for this insurance. Strike No 1 against the sales guy. He straight up lied. I was later able to get the charges removed.

According to the customer service rep, I was supposed to be shown all of my options on a tablet before i bought the phone. I could agree to any I wanted and sign it. The sales guy didn't offer me a chance to see any options or let me opt in or out. Strike No 2.

Thus, it was no surprise when my first bill contained charges for yet another type of insurance that I didn't authorize. I had to call AT&T again to remove it and be reimbursed. Strike No 3 for the sales guy.

I'll never set foot in this store again. What a racket.

This is the best AT&T store around. No pressure sales, and the guys there are always helpful! Many thanks to Riley for always making our visits to the Hellertown AT&T store positive ones!

This employee was one of the greatest AT &T employee I have used in over 10 years. Hellertown should be proud to have such a wonderful, caring, and well mannered man.

I have to admit, I almost never go to the actual AT&T store. I prefer handling my account from the comforts of my own home (via the internet). Today, though, I had to go to an actual store, as I was instructed to do so by Asurion. I'm happy to say it was a quick and painless experience! The staff was helpful, friendly, and excel in customer service. Thank you, Riley and your co-worker, too!

I went in the store to get a S22+ for my dad's Christmas present! Tommy Bieser, the manager was amazing with helping us set up phone, quickly get us in and out and assured us we could come back if we have any questions! I really appreciate his help and patience. 5/5 stars. Highly recommend seeing him for all your cellphone needs.

Outstanding service provided by Tommy today. He really went above and beyond to solve our problems and helped make the switch back to ATT (from T-mobile) seamless. He was professional, courteous and has a great personality. Great person representing ATT. Thank you!

Stopped in to upgrade our phones. Was greeted by Riley. He was super informative and helpful. Later on, Tommy assisted us. He was also very knowledgeable and friendly. You have a great team!

Tommy Beiser was AWSOME!
I walked in 15 minutes before closing to buy a new phone. It took us an hour to complete the set-up.
Tommy treated me like gold. He treated me as if I had walked in at 11 am in the morning.
AT&T is lucky to have him as an employee.

Went to store Tommy B.was a great help had no problem with what I needed. Great personality and knows his job. A great asset to the store. Hellertown