AT&T Store, Williamsport PA

I only needed a new phone but then the manager talked us into the mobile hotspot for the business account and said that it would only be $40 a mth as long as we stay on the business plan, sounded like a great deal so we agreed. After checking my updated bill, I was never given the discount and called customer service to get it applied and was told by many different associates that there is no such thing as a $40 promo deal! Tried to reach out to the manager that talked us into this and was told he was going to look into it but still has not returned my call. Super disappointed and feel like we were scammed! Please DO NOT let them talk you into anything unless you it's written in ink!

Waited 90 minutes also been asking the store clerk and 800 number to automatically withdraw out my account. And every month the store will say call 800 number and customer service will say you have to go in the store show ID which I did 100 times they ask for ID to make a payment every month

Came in as a new customer back in june and was automatically signed up for the most expensive line plan and all these extra signups without my knowledge.then one of the men there used my phone to text his phone then proceeded to text me a few times over the course of 17 days trying to talk to me about my ex.then “wishing me well”

very unprofessional, and will screw you into all these extra addons.

Screwed my parents into extra lines they didn’t need. They paid for items in the store never got a receipt and then got an almost $500 phone bill after being told it would be cheaper.extremely upset with how the situation was handled.

Excellent customer service.as soon as we stepped foot In The door a representative asked us how he could help.and then promptly took care of us! Again Excellent service and support!

I actually had a wonderful experience there i accidentally hit the wrong number in the text survey how ever i am 100% happy with my care

Mathew was awesome help! He knew what he was doing which made my trip to the store in a timely manner.

I was very happy with the level of professionalism and patience that Antoine and Levi provided and highly recommend

Got great help with some issues with my service and details about my bill that I got resolved in a quick informative manner

Was in and out in about 10 minutes for an upgrade. Very nice lady will go back again next time I upgrade.

JR is a king, some of the most fluid, professional, and relaxed customer service I've experienced

Absolutely horrible I went in to pay my bill and they didn't even charge me the right amount for my phone. So now I have to pay extra money to get my phone turned back on

We came to Mariah to see about joining AT&T and the first time we came in she was great. Then last night we became customers and she was amazing. She helped us so much and got us all awesome phones!