AutoZone, Bethlehem PA

Only had one guy waiting on customers. He was also answering the phone. Waited in line for 10 minutes.

Ordered online and didn't know you were supposed to wait for an email. Very helpful and helped me out when I was very short on time.

It was awkward, the guy was new obviously and he couldn't find yeh part I needed in the system. I eventually found some in the app that they should have had but he still couldn't find it in the system. I felt awkward browsing around. Normally I don't. Idk. It wasn't bad but it was weird.

Was on hold for over 20 minutes.get to the store with them still on my cell phone, walk up to the counter, ask 8f they had someone on hold and the lady's response was "NOT SURE BUT PROBABLY" as she's looking at a magazine. I tell them "NO WORRIES ITS ACTUALLY ME ON HOLD BUT IM HERE NOW! Unbelievable.awful customer service on the phone.

Just two employees at the counter for the all store. Manager his always hiding on the back and most of the time when his on front his actitudes are so negative, bad humor, un cooperative, etc.

Richard is wonderful! The store was able to help when all other places couldn’t and even installed my part for me! Great service. This is the only place I will do business with!

Thank you, Brandie for all your welcoming smiles. Love your uniform. So perfect. Love this Autozone. Many women working here nice.

Long wait times. Friendly service but 4 employees on site with manager in back. Waited 35-40 minutes in line while the manager hid in the back. Friendliness a five star, way manager treats customers by staying in back hiding 1 star. Wasnt just once, is a common practice at that location.

Definitely in need of additional and knowledgeable staff. Shouldn't take half an hour to pay for something and I don't know if we gave gas containers should not be an answer for an employee to give to a customer. I'll will not be giving this place any more business.

Nobody ever actually wants to be here. Either there is no line and you get an employee who isn't knowledgeable or the line is backed up to the door and by the time you reach the register you've already found the answer to your problem online. This review applies to nearly every AutoZone store in the area.

Waited 20 minutes to pay for a tube of glue. Only one register open and a long line of people with workers in the back who refused to come up and help after employee asked for help 3 times.

The staff was friendly, however they were not available to help install battery so if you plan on their advertised help, don't bother.
I got the battery home and swapped it, turns out they sold me a dead battery.
Very friendly and nice when I returned it. Tested it to make sure it was dead when I returned it, confirmed dead. It would have been much more helpful to test the battery before they sold it to me.
Shopping here was a large waste of my time that could have been avoided at several point in my shopping experience. Suggest you find another store.

Knowledgeable staff, unlimited stock. If they don't have something now - it will be there tomorrow. Convenient work hours.

Bppadq custo, er service, a whole family works here so the stand around talking instead of taking care of clients, do not go there in a hurry average wait time is 10 minutes