Avis Car Rental, Pittston Township PA

I'm a truck driver who's truck broke down 30 mins away from airport where I made a reservation for a car. Took a uber to the airport went to check in and she tells me there are no cars avalable. If I make a reservation I have that car till the pickup time. What do you mean there are no cars? Well they should of shut the website down earlier. Now im stranded and all she says is I'm sorry sir.

I've rented from Avis for years. The car I just rented last week, was not clean. There was trash in the glove compartment (pictured below) -I cleaned it out. The service agent said she wasn't authorized to help me, nor did she give me any compensation back. When I reached out to corporate, the response was for me to sign up for Avis Preferred and then I would get a one-day voucher. Really?

Rented an SUV because it was cheaper than other options! Got a Cadillac CT5. Nice car but truly misleading. There is no way this thing was remotely associated with an SUV not even a crossover. It is a.car. Very deceptive.

I recently had the pleasure of renting a car from Avis at Scranton Airport, and I must say, it was a seamless and delightful experience from start to finish. From the moment I walked up to the counter, I was greeted with a warm smile and exceptional customer service.

The lady who helped me made the rental process quick and easy, ensuring that I understood all the details without any hassle. She took the time to answer my questions and provided helpful recommendations, making me feel confident about my choice of vehicle.

Speaking of vehicles, I was VERY impressed with the selection and quality of cars available. The rental car I received was clean, well-maintained, and exceeded my expectations. It felt practically brand new, and I had no concerns about its reliability or safety during my trip. The attention to cleanliness and maintenance truly showcased Avis's commitment to customer satisfaction.

The return process was just as smooth as the pickup. The Avis team made it effortless to drop off the car, inspect it quickly, and settle the paperwork efficiently. I appreciated their professionalism and courtesy, which made the end of my journey as pleasant as the beginning.

If you're traveling to this area, I highly recommend Avis to anyone in need of a reliable and hassle-free rental car experience. Kudos to the Avis team for setting the bar high in the car rental industry!

BEWARE! The owner operator of this AVIS car rental at Wilkes Barre - Scranton (AVP) airport is a thief. She stole over $4500 off my credit card. I'm just now taking action to litigate. Be careful.this lady will steal from you while smiling at you.

Rented a nice car from Avis. They scammed me when dropping it off by charging me a cleaning fee of 450.00 for what they said was a Smokey smell. I do not smoke and when I got the car it had a smoke smell already. I lived with it for a day and I should not have. Never again! This is how they treat Presidential members. Good luck if you are less than this status. Not happy.

My recent car rental experience was flawless. I picked up a car in Wilkes Barre and dropped it off in Allentown, PA. The person who gave me the car and the person who helped me when I dropped off, were both so friendly and kind. The car I got was easy to drive and got wonderful gas mileage. Everything was perfect and I appreciate being able to drop off the car in another city.
Thank you, Avis!

Terrible experience from pick up to drop off. Cost way too much. Was promised $100 back for my trouble but never did receive it. Will not use or recommend Avis.

Truly the worst experience - absolute filth. My husband picked the rental up at night and assumed it was good. But I’m daylight it was another story! The rental was dinged and rusty and dirty. Crumbs everywhere and some garbage left in seats. I have a video of how filthy dirty the rental was - a ford expedition which was rusty and aged. If anyone from Avis would like to see it- contact me! Tires also needed attention. I never saw seats so filthy. Looked like someone dug ditches then rolled around in the car. I did my best to wipe the seats down before my children sat in it. Then to top things off Avis charged me $99.99 for cleaning of pet hair! I didn’t have pets anywhere near the rental in the two days I had it! I will never rent from Avis again. Renters beware! You’ll need to fight for your money if they have your card on file!

Front desk employee was courteous and professional. The vehicle was clean and fully serviced upon receipt. Really enjoyed driving the KIA SOL. It was fun to drive and enjoyed the fuel economy as well. Overall, it was a great experience using Avis rental. Thank you Avis!

Wish I could give them a 0. Rented with them before. Same way of booking, same card, same age, same place, same location. Refusing to rent to me. Explained that last time I was able to with no issues. They stated since I'm under 25 I would need a credit card. Spoke to manager via phone. Who could only say well since you went through a 3rd party their rules don't apply to us and the info online was incorrect. Was able to return with a credit card (virtual credit card but still a credit card). Was told I'm still unable to get a vehicle because they cannot physically swipe the card. Explained it's a major company, with the CC #, expiration, everything. Still unable to give me my rental. Now stranded at airport by myself.