Bank of America (with Drive-thru ATM), Horsham PA

Terrible customer service. Their Bank of America and Merrill accounts do not match up and waiting 45 minutes means nothing to them it’s a waste of my valuable time. I will be switching banks. There was nothing wrong with the accounts just the people behind the counters. Especially the assistant manager. If I didn’t have to deal with Merrill Lynch I wouldn’t deal with Bank of America at all. Dissatisfied.

Great location. Good service. Always busy, but the staff does their best

I was at this bank today. I opened an account for myself. I was received there by the Manager named Louarda Immoune. She is very good in her business, I really liked the way she communicates with people. She knows how to work with people very well. I am grateful to the bank that they have such good and beautiful workers.

Today, I opened a new account in this bank. I would like to thank Mrs. LOUARDA IMMOUNE, who works there, for her service. Thank you very much for helping me in a very professional, friendly and patient manner. I wish every bank had people who handle this kind of work in a professional manner.

I’ve been a Bank of America customer since 2010 now. We’ve got personal and business accounts with BOA. I’ve never really had any issues with BOA until Thursday Oct the 13th. I entered Horsham BOA with a money order written from WSFS Bank. Long story short I was advised to cash the check first because I needed the funds available asap. This money order was written out to my business and when I approached the teller I explained that I wanted to cash the check and then immediately deposit the cash. The teller needed a manager override. Well here’s when the issue begins. John the manager approached the desk for a possible override. I immediately felt that Mr. John was profiling me. He told me that his own representative gave me incorrect information and that I could not cash the money order. He then proceeded to look me up and down and said “tell me the story about this check! ” Which already felt awkward for me. If he had done his own research he would have noticed that this dollar amount is a common amount that my business receives and there indeed wasn’t anything weird about it. Unfortunately, I believe there was more behind his judgement and I felt very uncomfortable for the first time at BOA! Sad to say I am now looking for a new bank.

Bad customer service, went in a few months ago to ask for a 5-year check deposit statement, the lady who was lobby leading told me “no” didn’t offer any alternate solution either.

This service is really great. My account was stolen and I went to another bank, but it did not help me solve the problem. I called the customer service in the United States, but I transferred the phone to many departments because of language barrier. However, when I arrived at the bank, her service was very good. She was very patient and spent a lot of time to help me solve my problems. Now my Bank of America account is secure and there are no scammers in it except for me. Although the money that was taken is still under appeal and it's not known when it will be returned. But she did help me with my security. I thank her very, very much. I hope you will give your bank score with gratitude is really good