Bank of America (with Drive-thru ATM), East Norriton PA

Terrible phone support. Had to jump into the queue 3 times because nobody picked up and it timed out. Then I got transfered and nobody picked up. I have no doubt the 1 stars are warranted.

For something as simple as my spouse and I creating a joint account, with all other verifiable documents & licenses provided, including photos of my wife's J1 Visa, the manager at this bank declined the transaction because we didnt carry an original copy of my spouse's J1 Visa in addition as that is what she used originally to set up her bank account. Although an ssn/ead/license is more pertinent.

Moreover, we waited patiently for an hour with our 2 toddlers as we swapped in and out of the bank and the manager told my wife a photo of the visa would be acceptable, when I showed him a photo, he changed his mind and requested an original copy in paper instead! The U. S customs wasn't even this strict!

Bank of America made the process and transition from Canada very difficult for us to set up a joint account. We both had our U. S licenses and social security #'s and still got declined. The young lady Jasmine was very friendly and helpful but her manager made this experience very unpleasant.

We plan on canceling all our products and services and pursue a bank that is more reasonable and accommodating.

Tldr: BoA is not very welcoming for new comers!