Bank of America (with Drive-thru ATM), Bethlehem PA

If I could give this bank less than one star, I would. I came in to dispute a transaction, as my rent payment was taken out twice. I was met by the most patronizing, rude woman who talked down to me like I was a child. I am a professional 32 year old woman. She wouldn’t let me speak, didn’t offer to help at all, didn’t apologize that a hardship happened, and then smiled, talking through her teeth at me, while trying to tell me how to call Bank of America. This was in front of other workers and customers. She publicly embarrassed me to the point that it caused a panic attack when I returned to my car. I feel shamed and humiliated. This woman needs to be removed from a customer facing role, as she obviously does not know how to empathize when a person is calmly in front of her, asking for help. Her name is Charon and I truly hope she knows how horrific her actions were and is reprimanded. I’d advise anyone to avoid this person at all costs unless you like being treated like a 2 year old for no reason.

I have been to this branch a couple of times in the past few years and met with Charan each time. She helped with everything I needed to accomplish at my appointments and was able to answer all my questions, which I certainly had a good amount of.

Poor organization in customer service.they left me waiting and then told me that I have to make an appointment to ask or do something

We scheduled an appointment and were in and out in 20 minutes. Friendly staff, great service.

Why have a phone when no one answers? You only get 2 choices 1 to hear bank hours or 2 to get other locations that also don't answer the phone.

* Okie client interactive service.
* Does what I wanted to do ASAP in a timely manner for me here.

Seems like a pretty average experience. Not bad I'd say. Was lucky going in low volume times.

Guess key thing is, be considerate like a good human being, and things would go smoothly. Think there's still a chance that they may be questionable or bad tho. X3

I'd still recommend a different kind of bank. I personally won't wanna take any chances from them because of some of my past bad experiences, them a branch as a whole. I'd likely completely move away from them.