Barb-Lin Carpet One Floor & Home, Doylestown PA

Had wood floor installed, good experience with installation. Had carpet installed, also a good experience. Had tile installed in kitchen, a nightmare. First they didn’t take up old tile as was requested. They ran the tile the opposite way we requested saying it was because of how the beams ran under the floor (the wood floor installers ran the wood floor with the beams and it is the opposite of the tile). And because they didn’t take up the old tile we had to pull up the new tile to put in a dishwasher when our old went out. They also put huge dents into our brand new refrigerator. Will never use them again!

These are photos of hardwood I was assured would match. Obviously they don’t and two store employees agreed but 7 weeks after I was told I would get a call back I am still waiting on a call back. Today I spoke to the owner and he commented that that this issue was closed but he didn’t seem to be aware. Very poor customer service. I guess we will see if they will make it right.

As an update to our review - John, the President, of Barb-Lin reached out to us about our concerns and experience. John mentioned to us this is not consistent with the quality of work delivered. We scheduled a walk through so that John could see the our floors firsthand. After seeing the quality of the install John arranged for us to have the floors re-installed. The re-install went extremely smooth, only taking 1 day, and resolved all of our concerns left from the original poor install. As we are a repeat customer of Barb-Lin, it was reassuring to have them stand behind their work and ensure high quality work is always delivered. Because of this we are changing out review to 5-stars. While it would have been even better to have a proper install the first time around, it’s also important companies stand behind their product when things don’t go well.

We had our carpeted first floor replaced with high quality vinyl. Looks fantastic and the workmanship is impeccable. Very nice job!