Barksdale School Portraits, Aston PA

Still haven't received my youngest daughter's photos. The quality of my oldest daughter's photos are very dot-matrixy, almost obviously pixelated.

WORST customer service I’ve ever experienced. They never sent my child’s pictures but sent her siblings. I emailed them about the mixup with no response. I tried calling and you NEVER get through you just sit on hold for 20-30min. I’ve left 3 voicemail messages, sent 6 emails and have called and just waited on hold for far too long. It’s been four days and STILL no one has gotten back to me.

They make you pose in such a weird way (at least in schools) & I always look bad in them. I look better when I just wake up with messy hair then in the photos I get taken by them every year.also, they tell some students what to do, give them a mirror, & fix their hair but then they don't help other students (like me) at all.it just doesn't make sense

Great experience, fast very careful, clean, and professional. The photographers were very nice and good at making my son smile! Thanks guys you rock!

The photographer came to my daughter school (harambee) and took class pictures I was not pleased at all. They took a picture with a boogie on my daughter face I contact them as soon as I got the picture and now it's February and I have yet heard anything from them. Worst pictures ever then they don't even try to fix the problem. This happen back in November.

Not impressed by photos. Wasn't impressed with fall pics. Gave company another try for spring pics and still not impressed. I'm mostly not impressed with the notebook they had my daughter hold. It distracts from the rest of the pic.

An excellent photographer oriduces great work and his business is amazing. I would recommend him to everyone.

This company did my daughters school pictures this year at Fort Belvoir VA. Wow. Seriously upsetting. Their cheapest package for like 5 pictures NOT including an 8x10 was $35 with $6.50 fir tax and shipping. Are you kidding me right now. With only one background. Upgrade charge of $5 fir a different one. Worst company.

I find that Barksdale does a great job, they are obviously very passionate about photography and providing schools and parents with the best experience possible!

Terrible. Sent photos of the wrong kid to my house. Then refused to answer the phone calls or emails I sent them to fix their mistake. I am going to tell my school never to use this company again. They are abhorrent. They will not receive A cent from my credit card company because they are involved now too. Good luck staying in business when you aren’t getting paid.

AWFUL CUSTOMER SERVICE! So rude! If my kids school uses this company again, they will not be taking photos again. Even the photos weren’t great. They had an awkward pose. I HATE IT!

I am unimpressed with the quality of the photos. We recently switched school systems and it took over a month to receive the photos and the quality is atrocious. I will not be ordering school pictures going forward as long as they are from this company and will be going to my personal photographer.

The lighting is harsh and not soft. The background distracts from the photo. The skin tones are blotchy. You can see pixels in the photos without even looking closely. You have he rip the photos out of the book. You can see horzontal lines from the printer patterns.

It's a total rip off.

This place is a RIP off.the schools need another photo selection so your not forced to pay there high prices

Once again you guys didnt put my kids names on the portraits! 168$ n you still forget. You did this w my daughters too this past yr. Im pissed. Take the time too do the job right n this shouldnt happen ever again or ill sears! Not happy.

Worst company ever. My daughter had pictures in October it is now the end of December and I have still not received her school pictures. They had no problem taking my money back in October. I call to find out what happened and they give me some BS story. Then the photographer ended up taking the picture with a gray background and not what I ordered so that made matters worse. Then I get told they will reprint with correct background but where are the wrong ones they printed? I believe they never printed in the first place. At this point I just want my money back because I could take her to get her pictures done at Wal-Mart and have them back before I ever see anything from this company. At least now I know to never buy a package from these people again. Way to ruin my Christmas I had wanted to do gifts with her pictures which rules that out now. This company needs to get its act together because I am petitioning with the school board to use a different company next year.

I received bent photos from my school. I'm assuming they somehow got bent when they were being handled at the school. I picked the photos out of the booklet I wanted to keep, and sent the others back to the school (which is what were supposed to do). I just contacted the company about getting the booklet discount if I ordered the same pictures online that were bent. She said I would need to purchase the bent ones first, then send them in for a refund because its "speculation". I'm sorry but that's horrible customer service. I don't have time for all that. I never purchased photos from them last year because of the terrible quality. I told them I already gave the other pictures back to the school a while ago. So there was pretty much no solution other than for me to pay for over priced reprints. I ended up just making a big purchase because I want to hand out pictures for the holidays and don't have time to take my daughter to a studio to get her pictures done. The pictures are poor quality like others have stated, and whomever they hire must have zero experience. They really need to be trained in positioning the children properly, as well as helping to fix their hair/get it out of their face etc. (I am not the only parent who has complained) I'm not sure why my daughters preschool uses this company, but as parents we really don't have a say. My friends kids whom go to different schools have WAY better photos. I suggest to this company to invest in better, more updated equipment. If they do have it, than you need to take RAW images at the highest resolution. The images look VERY compressed. You also need to hire someone else to do the editing. Give customers the option to at least do their own cropping for reprints. Last year I didn't order prints because my images were cropped poorly. But if I could have had a say in how they were cropped, I would have bought some. Just some suggestions. Please consider doing some retraining for your staff and getting better equipment though, then you wont have so many negative reviews. I'm hoping and praying I don't have shipment issues for the prints I just ordered like previous customers have implied that they had. Because I really need these for Christmas time.

I got my son's pictures taken on October 23rd.and they still aren't ready.the lady said they'll be in next week which my kid doesn't have school next week. I will never ever ever again waste money on this company.

Edited to reduce to 2 stars. I am completely flabbergasted that Barksdale cannot get my child's last name correctly now matter how many times I tell them. I am losing hope of ever getting 4th and 5th grade pictures.
I normally love Barksdale they hadn't let me down until now. I ordered my children's school photos a little late because I didn't have the money at the time they were taken. Everyone else in the school received their pictures. I was told their pictures would be a little later because they were ordered later. I received a phone call tonight that I had to listen to severwl times because it was outrageous and would have been funny if not for the craziness of it all.
So they say that they can't find my one daughter's pictures so I would be refunded. Well, you can't find her because you don't have her last name correct. Called her a boy and stated that HE might not of been photographed. Then they proceed to tell me that they found a child with her last name named Arianna (my girls have different last names but same father). That's not my daughter's name, could possibly sound like Rihanna but Ariana? No. So now it's 3 weeks before Christmas and I don't have pictures to distribute to family. Frustrating. I would like to give them 5 stars because I normally don't have any issues with them but this is crazy. I hope that it will be remedied before Christmas.

It's been over a year since my son took his school pictures and I have not received his class picture (I paid for 2)! I called on multiple occasions and got no where! Now they are saying I can't get a refund because it's a new year and they don't have any way of telling how I paid! They are rude and extremely unprofessional and don't deserve even a one star rating. Yes, they offered to mail me my pictures but it's been over a month and I still haven't received them very disappointed.