Baron Family Practice, Manheim PA

The doctors are nice but the people up front are so rude for no reason. I understand you’re stressed but your job is customer service and you make me frustrated and panicked when you answer my questions so rudely. I’m sorry I don’t know certain information because it’s my first time dealing with my own doctor stuff but you don’t have to make me feel like I’m stupid and that it’s all my fault I asked a question. Some of us weren’t gifted with parents that cared enough to explain anything. I’m already depressed you don’t need to make it worse.

I needed a paper filed out and dropped it off to be completed by the Dr. I expressed that it was very important that I turn it in right away and waited a couple days to call back. Was told the Dr. Melissa was really busy and hadn't had a chance to look at it yet. Gave it a couple more days and was told the same thing. I finally went to just pick the form back up. The office was completely empty and the girl in the front desk told me it still had not been completed. It only had 3 questions on the form and at the most would have taken less than 4 min to complete. Needless to say it was never filled out so i asked for it back and just switched my Dr and my sons Dr to someone less lazy and more helpful.terrible front desk service with bad attitude and no sense of urgency from dr melissa or front desk staff.