Barrer & White Orthodontists / Martin Family Orthodontics, West Reading PA

I would highly recommend Barrer and White! The entire staff is so kind and helpful at every visit. They schedule appointments very efficiently; I never had to wait to be seen. I contemplated getting braces as an adult but I’m SO happy that I did because I couldn’t be happier with the result! If you need a consult, give Barrer and White a call, you will not be disappointed!

I am grateful our daughter has Barrer & White Orthodontists for her orthodontic needs. Every time we visit the office we are greeted by friendly staff, Dr. Barrer and Dr. White often speak with me about my daughter's progress and we always feel safe and comfortable in their inviting environment. I highly recommend Barrer & White Orthodontists for you and your family!

Excellent experience with Barrer & White! I’m a mom of two little boys and getting braces has been on my “things to do” for a long time. I was nervous but everyone at the practice made me feel super comfortable! Easy and quick! Can’t wait to see the results!

Dr. Jim Barrer is great and the staff is wonderful and thoughtful!
Anyone who will go there, no matter what age they are, will be satisfied

I was not able to discuss my concerns and be heard. I went somewhere else and their plan for treatment was very different. If I was listened to rather than dismissed, I probably would have had a better interaction.

The staff was professional and they made me feel comfortable. The place is clean and my orthodontist was nice also.

This office is clean, presentable, and inviting. The staff are extremely friendly, helpful and easy to talk to. The providers reflect the same energy and service of their staff. I made the best choice taking my son to this office for his orthodontic care.

Always a great experience at B&W. We could not be happier with the timeliness, positivity, and professionalism. We drive 45 minutes to the office because we appreciate and trust them so much!

I was a patient about 15 years ago and they helped give me a beautiful smile even with a terrible crossbite. Just recently returned to even out some teeth and they were happy to help me out right on the spot at no charge to me! So incredibly happy with my smile and lucky to be cared for by an amazing team!

As an "older" recipient of braces, I am extremely satisfied with the services I've received from Barrer & White. Everyone is very professional, the office is always clean, and timing is always efficient. Kudos to this excellent medical facility during the Covid-19 pandemic also. I always felt safe.

My first experience with Barrer & White was as a patient. 30yrs later, it was a no brainer to bring our daughters to Barrer & White. We have been apart of the family for the last 4-5hrs. The staff is amazing: exceptionally friendly. All the front desk staff are so incredibly nice to my daughters, especially Lori who they love. They took care of them during COVID when parents couldn’t go in office. They always followed up with us to let us know our daughters status after their appointment. You cannot ask for a better family atmosphere to take care of your children’s orthodontic needs!

We just started coming here and love it already. Everyone is so kind, no long waits, I love the cleanliness of the place and all of the different things they offer to make it fun for the kids. Highly recommend.

July 27 Update: After writing my review, Dr. Barrer called 2 days later to apologize for the miscommunication. He had a very kind voice and sounded sincere and understanding. He said that Mary the receptionist was frustrated as to why my appointment did not show up in the system, therefore not triggering my reminder appointment and that he forgot to call me. I appreciated the explanation and was open to visiting the dental practice.

Today, July 27: I went in for a 9: 10 appointment prior to updating my negative review. Lori said hello and handed me a clipboard of forms to fill out- not overly friendly, very down-to-business. I had the feeling that the staff had already talked about me and the negative review I had up.

Waiting room was clean, homey feeling.

Another associate, Joy came in pretty soon afterwards. She led me to an old carpeted office with an examination chair in the corner. She was very terse and issued me instructions without much explanation.

"Stand there. " "I will take three photos of you. " "Sit there. " "Push this into your mouth. " "Hold this, NO, hold it like this. "

Not very personable or meaningful interaction. She went to her computer and started looking at the photos she took of my teeth. I was still sitting on the examination chair, so I got up to go sit across the desk from her.

Joy: "No, I did NOT say you could get up yet. I'm calling Dr. Doug over. "

Dr. Doug (aka Dr. White), came in and gave me a brief overview on what ortho work needed to be done. He heard my concerns and said that they werent that big of a deal (aging will take care of your issues). Due to the brevity of the interaction, I felt dismissed rather than heard or understood.

The experience was very straightforward, no frills, no neighborhood friendliness. Pricing was similar to Philadelphia city prices, but with a generic brand retainer instead of the brand name Invisalign. Still not sure what to make of this experience, overall just ok.

I'm sure that Dr. White and Dr. Barrer would do good ortho work, but the practice is missing the warmness, kindness, and understanding of the patient that I've seen in other dental practices.

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Nice to you.until they're not.

Back in June, I scheduled an appointment for the first week of July. I immediately called back 10 minutes later and rescheduled for today, July 12th.

July 12th (aka today) rolls around; I did not receive a reminder and missed my 9: 10am appointment. Upon calling back and apologizing, both Laurie and Mary were very stern and said "I looked bad" that I missed my appointment, and had a cancellation on my record (which wasn't a cancellation, it was a reschedule that happened weeks in advance, within 10 minutes of booking). Unlike my first call with them, where they were eager and willing to help me book an appointment as soon as possible, Mary was very terse and said "OK well WHAT DAY CAN YOU ACTUALLY MAKE IT", then prompted to suggest a date a month out, without suggesting any opportunities to be put on a waitlist/cancellation list. They're nice to you when you're a new customer, and hold it against you when there's any mistake. The staff has no empathy, I suggest a different practice in the area.

My daughter has just recently had her braces removed. Have nothing but an excellent experience through her orthodontic adventure. Always a friendly staff willing to help in any way that is needed. When we first came far a consultation, my daughter felt so comfortable that she did not want to see another orthodontist consult we had scheduled. She wanted to stay here. Always quick to address any issues or questions we may have had. We recommend this place to anyone. Thank you to all the staff.

I have been an adult patient at Barrer & White for the past nine months. My experience has been exceptional since this office is run with extreme efficiency and utmost professionalism. Both Doctors and staff are approachable and informative, truly a pleasure to work with them. Appointment time is as scheduled and handled thoroughly and swiftly. I have already recommended Barrer & White to others and will continue to do so. An excellent experience!

Good people. They take great care of my son. I would highly recommend this place if you need orthodontist care.

I’m going to give B&W 5 stars; my son had his consultation a couple days ago! Joy and Dr. Jim were fantastic! My son met a couple additional staff members and he really liked them. They are friendly and take time to explain everything, very thorough! Unfortunately the office doesn’t work with our insurance, so we will have to go to another office. It’s making me sad! Lol! But regardless, this place definitely deserves a 5 review!