Bear Chrysler Dodge Jeep Ram, Berwick PA

Bear Used to be a really good place to deal with & the service department although a bit pricey was polite and did good work. Not anymore today I had the worst experience ever and they forgot the one thing that brings customers back "the customer is always right! ". Now they lost two families who have purchased their cars/trucks for the last 4 years.

So for 2 1/2 yrs followed all adds.been looking to upgrade my 1999 1500 4×2.
Add appeared no pics.i called and the salesman fed me its the nicest 2010 you will see on a lot.
Blah blah.he said he would hold it untill 4 pm the next day as it was 2 1/2 hours away.
2010 1500 5.3 4wd. 8' bed.
Didn't care about which color. But was/is a nice silver
BLAH BLAH WAS TRUE TRUE
As I was driving down the street it was already in front of the bays.i knew I was buying as soon as I saw it.
Took it 1000' test drive switched 4 high and 4 low.
About 4 mins.
Paperwork filled gone in 45 minutes.
Its been months since I bought it.just went to Eastern canada, 2200 miles round trip.
My Harley in the bed my boat in tow.
6hrs 15 mins with my first tank of gas. 93 and 495 north mass.
Truck purred since I bought it.
Not only is the truck great but the people at bear are top class.
Met right inside the owner.
Everyone was class.
Thank you for fulfilling my needs.
Highly recommend.
Don't forget our deal when the previous owner trades in his truck i want a call for my next one.

Your Silver Silverado owner Rob

The sales and service are just great. Also, free inspections (not including emotions) if you buy your vehicle there.

Our experience at Bear Dodge was amazing. Cliff was very helpful in getting everything done on the new truck. Very friendly and professional. Great place to buy a truck.

Wish I could give them more stars! This dealership was by far, the best one I have ever dealt with! Mark was fantastic and took care of the recalls before I picked up the Tacoma; Chris was outstanding and explained, in detail, what I have to do once I get back to Maryland for items such as title and registration; Cliff was very friendly as he kept my son occupied with Steeler/Ravens talk while I was conducting business. Glen, I have to applaud you for a very inviting and pleasant experience! I will definitely keep your license plate frame on my truck and will refer every one I know in the Bel Air, MD area to make the drive, because they won't be disappointed! Thanks again for a great experience and great vehicle!

Dealership advertises vehicles which are not actually for sale. Takes multiple days to respond to simple requests. Does not seem to have any interest in new business. Avoid, massive waste of time.

I had an amazing experience purchasing at Bear CDJR. Firstly, the sales staff are excellent! I personally worked with Cliff who made things extremely easy and process seamless. He helped to work a great deal out for me, (especially during this chip shortage). He kept me up to date and made sure I was comfortable throughout the process.

Then you have Christine in the finance department. She is thorough and effective in her position. She helped to get me great financing and made the process painless. During the delivery paperwork portion, she had everything ready to go and made sure I understood everything.

I have previously purchased at many dealerships, but have never purchased at a place where the teams synergy is great and has that “home-town” feel. I would give 10 stars if I could.

Thanks Bear Team!

DS

Very Friendly. Informative. Answered all questions. Awesome experience. Put me in my new truck. 5 Star to the sales representative also. Took care of all concerns.

They might be okay to buy a car from, but as far as the service garage goes this place is useless. Better off taking trip to local trusted mechanic or go down to danville where they have experienced techs.

Nice friendly dealership! I got a fantastic deal on my vehicle! I will definitely go back!

My experience at Bear was no stress. Mark Andrews was a down to earth salesman that only had our best interest at heart. We bought a beautiful 2021 Ram 1500. We wanted running boards for my wife. Mark had us scheduled and they were put on in two days. Its a really nice dealership. I want to thank mark, chris and cliff for everything. Before you try another dealership give Bear a chance, you'll be happy you did.

Wow! Talk about a great experience buying a truck. No pressure at all, the truck i was interested was priced well and the trade in allowance for my old truck was a fair fo me and them.
And no B. S.going back and forth like some dealerships do.
Our salesman Cliff was great to work with as well as all the rest of the staff.
We live an hour and 15 minutes from the Bear dealership and it was worth the trip. I'd highly recommend them to anyone looking fir a good deal and great vehicle shopping experience.

Didn't end up buying the vehicle but it had nothing to do with the service or the vehicle. Staff was great and the vehicle I drove was amazing. The deal was there too. Just went a different direction in the end.