Berks Fire Water Restorations, Inc., Reading PA

Large company and ready to respond with an ideal organization for emergencies. Professional and trained.highly recommended.

I unfortunately had an issue in my basement that caused water to get into everything and under the floor. My homeowners insurance company sent Berks Fire and Water out and I am so glad they did. They not only did such an amazing job but every single person I had to deal with were so friendly and so helpful. Never once did I feel like they weren't there for me. The basement needed a little more drying than usual so they had people coming every day to check on it. They were so accommodating and helpful and SO nice. The best was how they all loved my dog and even sat on the floor to play with her! If you are ever in the unfortunate position where you need someone to help with water in the basement, you should 100% use Berks Fire and Water.

Berks Fire Water Restorations, Inc.responded immediately, within 2 hours, when tragedy struck our home. It took some time to complete our restoration due to the current volatility of the building and labor market/industry, but the communication throughout the process was exemplary. The craftsmanship and professionalism were nothing short of excellent. Any unexpected circumstances or situations were met with top-notch communications and a clear plan to move forward. A special accolade to Bob Detweiler! His leadership, knowledge and communication made every difference! Our family thanks Berks Fire Water Restorations and Bob Detweiler.

I am leaving this review on behalf of my father. He told me how professional the people were that they dealt with. He was very impressed at the work that was done and he thanks the men that did all the work.

Signed residential contract means nothing office emailed invoice means nothing Chad's word means nothing price will change without a change of work order on a positive note the job was done well just 6 months over signed contract date and 1000 over contract price

Uncooperative and unprofessional unscrupulous business practice and non responsive communication. Left ceiling and floor damage after cleaning and duct work. They should be shut down permanently. I only used them because my insurance company insisted. I would never have done this if it wasn’t for the insurance company.

Berks fire and water don't even deserve a 1 star, They had to come out because of a passing, they needed to clean up biohazard related waste. 2 times, 2 times, I needed to clean MY OWN PARENT'S biological material from the place of passing because they missed. Moral is if you need someone for that aspect to preserve your own mental well being do not choose this company!

Two men came to my home this morning to do duct cleaning for me. They were very pleasant, efficient, cooperative and helpful. I work from home and they made an effort to work around me and I didn't even know they were here. Excellent.

These folks were fantastic to work with! Highly recommend. Restoration team was out soon after I called to get started. Get this - I call 8pm Monday, John shows up Tuesday and the team is working Wed - fantastic the team was courteous, friendly, treat your home like it's their own. Great work cleaning the smoke & soot off walls and ceiling. Then there's Bill -another great job painting everything and Bill does more than just paint - also dry wall repair. And again Bill approaches his job like hi is doing his own - very professional. I highly recommend these guys. You'll be glad you did not settle for anything less

I had a great experience with Vince and then Steve and his team! They did a great job and were fast installing my new flooring! Thanks guys!

Berks Fire & Water was recommended by my insurance company after water damage. The first crew did approximately 2 hours worth of work but loitered at my home for 5 hours. They sent another gentleman to complete the unfinished work from the first crew that evening. He was in a hurry, wore no mask in the midst of a pandemic, and reconnected my garbage disposal in such a way that it could have caused a fire. When a crew came to remove equipment on the last day they left my dishwasher in the dining room, wood bracing that was no longer needed supporting my countertop and dislodged pavers as they ran over them while leaving my driveway. Complaints fell on completely unsympathetic ears. I, a 56 year old women with disabilities and no experience or training, removed the bracing and reconnected my dishwasher in 30 minutes. The pavers will have to wait for a warmer day. I would NOT recommend this company. They were completely inefficient and disrespectful of people trying to manage during a crisis.

Berks did a superb job restoring our lower level after extensive water damage. Vince and Rit were exceptional in scheduling repairs with top quality people. Everyone was professional in doing their job and answered any questions/concerns we had as the repairs were made. All we had to do was "sit back" and let them do their job. Thanks Berks!

We were hit by a major storm and called in the national restoration companies who took way to long to respond and ended up being way too expensive for the services they were offering in relation to Berks FWR. Their pricing seemed to be predicated on scare tactics or on the customer's emotional state due to an emergency.

Another issue with the national companies is that they only do the front end of the restoration, leave the area and then recommend you get a local company to actually do the restoration.

I'm saying all of this because Berks was referred to me by a neighbor and I'm so glad they did. From Brian to John to Jesse to Bruce and Denny and everyone in-between; they were all professional, courteous, on time and extremely proficient in their area of expertise!

Their pricing for the emergency or front end part of the project was reasonable and a lot less than the national companies. They are a local company stationed in the Montgomery County area of PA; so they were vested in helping you through the process and not just collecting a check.

They were stretched out due to the storm but made us feel like we was a priority and walked us through each step with dignity, understanding and patience. They did not drag out the restoration and got the job done in a reasonable timeframe with reasonable pricing.

Of course, we hope to never have to use their services again; but in case of emergency, we will call Berks first because they can be trusted to answer the call and get the job done well!

Thank you Berks FWR!