Best Friends Pet Hotel, Chadds Ford PA

Brody has been going to Best Friends in Chaddsford Pa for over a year now and the changes i have seen in him are amazing. He is so excited to come to daycare. Once he is there Steve and Melissa treat Brody anazingly and Liz and Chris and Leah also are really great with Brody. Thank you for all of your help with his needs!

Brody loves Best Friends Pet Hotel and looks forward to going there as often as possible.
The staff is wonderful and we are so glad to find this place! Thank you

I just recently boarded my kitten here last month, & was reminded how great it is! The cattery is in its own building, away from the dogs, so the kitties can have some quiet. Each cat condo has two large levels, each with its own window & a little shelf so the cats can sit & look out into the trees surrounding the property. Exactly what my cat was doing when I went to collect her at the end of her stay!

The staff here is very kind to my dog. My dog loves going here and is always excited when we arrive. There is a groomer onsite who is also very good. Highly recommend!

My dog loves going here and the people are usually friendly. However I would never take my dog here again after a recent grooming experience that they completely denied. My dog came home and we knew something was wrong with him. He wasn’t moving much and shaking. We thought he might have gotten sick or ate something and were ready to take him to an after hours vet. Thankfully, it took a while, but we finally saw that his paw was bloody and quickly realized his quick was cut way too short and he was in pain when they trimmed his nails. When this happens there is a lot of blood snd it’s painful for dogs. I completely understand that this can happen even with the most experienced groomers. I am not upset they did this. It’s the way it was handled. I sent a nice email just letting them know that we almost sent him to the ER until we realized and it would have been nice to know so we werent freaking out thinking he ate something/got sick and almost incurring a large vet bill. Also if they told us, we wouldn’t have walked him which probably made it worse. They called me after getting my email and completely denied it. All they needed to say was we are sorry we should have told you but it’s almost like the groomer did not want to admit it. They said my dog must have done it after he left or got it caught on something which is crazy they thought I’d believe it. It was a completely smooth clean cut across the nail where it was clipped too short with dried up blood. There was even blood on his collar when we picked him up and we knew after we figured it out that’s where it came from. Like I said, dogs bleed a lot and yelp when this happens so the groomer knew, but denied anything happening. So needless to say don’t get your dog groomed here. We loved the pet hotel but we simply don’t trust them anymore and Milo won’t be returning