Best in Show Grooming, Philadelphia PA

I use to take my dogs here. We haven't been in about 5 yrs. I discovered that they leave the dogs is crates for hrs while waiting to get cut. Besides the long wait and crating I have nothing else to say.

I made a 10am appointment for my dog to receive a haircut. This was his first time here so I explained that he gets nervous around strangers. I was told it would take 2 hours and they would call me once he was done. By 2pm, I called them for an update with no answer so I texted them about his status. They respond that he was not finished yet and they would call me. The gentleman working their front desk calls me at 245pm stating that my dog would be finished in another 30 minutes. He then immediately calls me back at 3pm stating that my dog would not allow the groomer to give him a haircut. His statement told me that they had my dog in a small crate for almost FIVE HOURS and thought he would not be upset by the time they got around to giving him is cut? ! When I got there to pick him up, he tried to blame their ineptness on my dog. UNBELIEVABLE! And then actually thought I would bring him back when their female groomer was available. I would NEVER go back there nor recommend them to anyone. I would give zero stars if that was an option.
**RESPONSE TO OWNER**
As stated by several reviewers both here and on Yelp, you lack integrity, accountability and professionalism. Great leaderships sets the example and you sir, most certainly represent the lack of quality that your employees display. You have not addressed any of the issues; instead, you deflect and offend. What successful business owner has time to respond to EVERY negative review? And yes, I did read reviews on both sites after posting my own. Your storefront was filthy with empty shelves and boxes on the floor. Are you the dirty man I met yesterday? I should never have left my dog with you. Where was all of this energy when I picked up my dog? You are immature and a keyboard bully Tim. All you have proven to potential customers is to NOT become one. Good luck.

We came to Best in Show after using another groomer in the area a few times. Mindy was our groomer for this trip, and she knocked it out of the park! She took the time to discuss his cut and made sure any of my questions and concerns were addressed. They finished his groom in a fraction of the time it took our other groomer, and he looked 10x better! They were very very thorough and the cut was amazing! We will definitely be coming back!

Awful groomers. Dont, take your pet there. I should have known something was up because my dog was afraid. When I got her, she was still wet and had barely been brushed, if at all. This spot is just not a clean place, and there are much better groomers available in the city. My dog was let to run out of the grooming room after her collar, harness, and leash were randomly drooped on the counter. Not a good vibe at all. I'll happily go back to paying more for better service and care for my dog.

Been taking my cat here for probably 8 years for haircuts and grooming. They always do a great job!

Zero stars from me. As groomers you should know how to handle puppies who are nervous and afraid. I was asked not to bring my dog back because he was "too nervous" like, ok? ! It's part of your job to know how to handle different dogs and personalities. Thankfully, I found another groomers in the Fairmount area who are nice, patient, and professional whom I've been taking my dog to for the last year or so. Anyways, how can groomers refuse service because a dog is afraid it is beyond me. Very lazy & unprofessional.

Easy to schedule. Quick turn around. Called and got an appointment 3 days later unlike other grooming places that take weeks. Fair pricing and very professional. Our dog is small but very difficult to trim. So we appreciate you!

Thank you again!