BJ's Wholesale, Lancaster PA

Writing this review while standing in line at the deli. Absolutely horrible service. 3 people working in the deli. 1 person helping customers, 1 person weighing random objects that noone has asked for, and one just standing around. Meanwhile there is a line of 6 people standing here. I have personally been standing in line waiting for one of these idiots to start helping customers for over 20 minutes. Will be forever recommending costco.

I have been asking for a particular product in the Deli for a long time and everything was fine but today the service was lousy and horrible. One of his (male) employees was very rude and spoke to me in an inappropriate manner. If you are not willing to provide quality service and serve customers appropriately, this is the wrong job.

Overall BJ's is awful (the company not this store). Ordered online for pick up, my bill was $292.00 which I'm fine with but explain to me why BJ's is holding on to over 500$ in my bank account. After calling the corporate number and being on hold for over 2 hours, the answer was "hmm I don't know" and hung up. After that I called the store where I got a rude disgruntled employee who also said "I dont know". Once I get to the store to pick up the order I asked jerry at the front desk, he was not sure so he got the manager who was entirely sure but gave advice.
I would like to acknowledge the 2 employees that were helpful but the company does not offer any sort of recognition or employee appreciation, so what's the point. Best I could do was thank them for there time and trying to answer my concerns the best of there knowledge.

I don't find much if what I want there. The few things I did buy there had been sitting for a long time. Cereals, Crackers, pastas, etc. Are stale. Most items in the store are lower quality.

The store is OK. Having been to Costco this is a step down. Very similar but just not quite as big or with as many options. Also next to no food samples! We went probably a dozen times over the course of two years and only once did they have samples. That’s half the fun!

Their policy on not reminding you when your membership expires is also bad. I got all the way to the checkout before they told me it expired and I couldn’t buy any of the groceries I had just piled on the conveyor belt until I paid their membership fee

Can’t get anyone to answer the phone after 3 different calls as well as two attempts by their regular customer service person to reach someone in the tire department for me. Rings and rings and rings. Not even a voicemail option. I give up. You just lost a potential sale.

Bjs is such a great wholesale store, way better than Costco. I tried both memberships. I’d choose Bjs over Costco. You just get more for your money here and coupons can really add up the savings specially with the high octane items now.plus employees are more friendly here.

Bianca the old cross eyed manager is very unprofessional i stood
In the line yesterday for 10 mins waiting to be serviced and was never acknowledged by her.not even I’ll be right there with you or anything.until a girl from the back came and helped me retrieve my card that I lost.

Very happy with the BJ brand products. It's like a Costco with different selection of things and with this, sometimes lower prices.

Love BJ'S. Go every month. Use BJ'S coupons and save even more. Wednesday the young man Tyler helped me lifting cat litter also loading my car. Thank you for the excellent customer service.

If you like to buy in bulk, this is definitely the place. I like buying the meat here and the trash bags last me 3 months.

Very dissappointed in their refund procedures bought a spiral Hatfield ham for our Easter dinner approx. 8 lbs and I have gotten this ham for years for numerous holidays in the past and never had an issue with it. Which is why I bought another one for Easter. I made it for our dinner and it was not good it didnt taste anything like a ham there was no signs that it was spoiled before cooking. The next day I called and spoke to someone who said that if I were to bring the package and receipt back they would have done something I did not keep my receipt nore did I keep the package with juices in it because I had no idea it was bad. I would think that they could go under our membership and find all that information if they truly wanted to help and to make it right. I am sure that I will not be the only one with this problem and that if more people come forward i would think that they should contact Hatfield.

I love shopping here! The inventory changes frequently so when you see something you want, do your research on your phone and get it right away because if you go home and go back, it might not be there! Know your prices! ! Sometimes the grocery store sales are cheaper and watch expiration dates!

Helpful both at the membership desk and optical. Had no problems signing up an associate to my card. My glasses came in as promised and we're perfect and cost me half what I expected to pay.

How about smaller amounts of bakery items like 6 instead of 8or 12 more samples of bjs brand items

Went to use coupons for 4 items; 2 of which qualified us for $. 25 discount on each gallon of gasoline bought. Short line at the register. No line at the gas pump

Love the store, hate the customers. I guess people don't have manors anymore. I was just there Thursday (8-10-17) and some older guy cursed at me as I was walking in. I guess he needed the whole door way to leave out.plus I get looked at as if I don't belong

Sale items are great, coupons good and I had earned a $20 credit on our account so applied it to my order.great surprise!

Great place to shop to save money plus it is nice that they have a gas station the gas prices are usually good price of food is also good I love their meats because when you cook them they stay a good size not like some places where you cook a big piece of meat then turns into a small piece of meat.

Horrible, if I forget my BJ membership card, they act like I'm asking for their firstborn to give me a temporary one.