BJ's Wholesale, Springfield PA

The place is ok. Prices are also ok, nothing exceptional. One thing they can improve or maybe completely get rid of is showing your purchase receipt upon exiting. On busy days, this creates a long line of waiting, just to leave, after a previous line to pay.

This location never seems to have what I am looking for especially weekly deals and a variety of products.

Visited BJ's in Springfield on a Friday evening around 6pm. It was more crowded than expected and a lot of the frozen food sections were bare. There were several spills in aisles throughout the store that appeared to have been there for some time without maintenance coming to clean them up. We were able to find about 75% of what we came for. I did find out that you can order online and pick up in store and I may go that route moving forward.

Ridiculously long lines! Seriously, I’ve never seen lines this long at a BJs. The line goes from the front of the store al the way to the back. Not sure why, but save yourself the trouble and shop elsewhere!

Organized and clean. Has most essentials. Most fruit and veggies go bad fast but the meat is good quality and fairly priced. They do have good deals if you use coupons, if not they rip you off.

I ordered 5 items online to pick up in store. When I arrived, I did the little shopping I needed to and then went to the customer service line to pick up my online in store order. I was in line for over 40 minutes. I know everything is slower due to the coronavirus however, I waited all that time for them to tell me it looks like some other customer shopping took the things out of your cart we put up for you. WHAT? The rep said this seems to be a problem that keeps happening. If this is a problem at this location it seems to me that you need to set up a different system for online orders. Now the items I purchased may not even be available to me but my money was available to them. Please setup a better system for online shoppers because the one you have in place now is horrible as well as extremely inconvenient!

This Bj’s location is horrible. The staff is rude and obnoxious. The management is a joke and what’s the point of their order online pick up service if I’m waiting there for 30 minutes in your customer service line. That only has one person working so if they go to the bathroom you have to wait around til there done while the managers watch you wait!

I been a member for a few months & so far I like it I get a lot more there then at the market because they have a better selection of items & the food is a lot fresher looking then at some markets.

Bj.s has a new policy of no returns on anything. Even though the flimsy sign in the store says no returns on food, cleaning, paper, clothes, baby wipes. I was not told this when I shopped there. I proceeded to return not even one of those items but a brand new unused kitchen appliance and was turned away. I told them you have to have this in writing because my receipt is a legal contract. The manager came down and dismissed me. Then customers started threatening me and my minor son with violence and the team members said nothing to them but threatened to call the cops on us. I been a member since 2004. I will never shop there again.

There are too many shoppers and not enough cashiers. The check out line goes all the way back to the back of the store and then does a u-turn and winds back up past the cereal aisle. (The shoppers were also breaking social distancing and standing practically next to one another. I asked an employee and he said that this is the new 'Rona norm. So we also did u-turn and left without buying anything.

Went today to pick up my sons birthday cake the employees are rude! ! The cake was decorated mediocre! Got home the cake doesn't taste the freshest! ! I got a cake for my daughters birthday in January and her cake was so good we couldn't stop eating it. Never again Iam done with bjs cakes. No one seems to care about the quality of there product they just wanna take your money!

The parking layout for this store is odd, I was asked where the front of this store is while in the parking lot. There is an upper lot that does not lead into the store and most people see the tire shop just inside the main entrance and think it's not for the store. Other than that the store is open and well lit, self checkout is usually the fastest way to check out.

Cool place to grab food goods and other necessities in bulk.

Updated: An employee named Malia was friendlyand quite helpful in answering a question for me. She even followed with me the second time I saw her in the store when I was at the register. She knows how to provide customer service to customers.

I love this place I love shopping here I have been shopping here since 1996 and I see changes through out the years this day the have young people working there which is great but I just can't stand their attitude some times but overall it's a great place to shopping

We usually buy baby formula using multiple checks from Enfamil. Last time we went to BJs the manager would allow us to use only one $5 check (by their policy), so i kindly said "Thank you, I don't what to get the formula anymore. " Seemed like the manager took it personally and in the irritated way said that we could use only three checks per purchase (from 1 it went up to 3). I explained the reason I don't want to get it because previous times I was able to use 4 & 6 of them at a time. On what she replied that it shouldn't have happened and the manager broke the rule. Well it was at the same branch. By such logic she should be fired by now. Also while checking out i was watching her being so upset with the other customers who needed her help. I just don't understand what such a rude woman is doing at the customer service.

Nice store, helpful employees who really act like they like their job. Always find what I'm looking for and some new items.

You get out as fast as you put stuff on the escalator aspects staying there for a while walking around looking at things buying things they have a lot of things I like it

They have everything but not really cheaper than regular stores. It's just more convenient to have some things in bulk

Bulk food, tv's, electronics, outdoor supplys, clothing, tires, house hold supples, who wouldn't want to go there.

I purchased 2 cans of simulacra baby formula a salesperson wrong up 3. Then took one off the person at the door didn't recognize that so while counting my purchases for 5 people walked around this now me being black and everybody who walked around me the majority was white nothing was said