Black Horse Animal Hospital, Kinzers PA

The ladies/techs/assistants/front desk receps.always have been great and accommodating to my needs/days/times and dogs!

I was very skeptical of this place from the beginning. Every place within 50 miles of my house except BLACK HORSE was booked for months or wasnt taking new clients. My first appointment i brought my 8 week old pitbull puppy. I told the vet he came from bad living conditions. It was pretty obvious looking at him. He was caged with 8 of his sibblings. The receptionist told me to bring poop sample but the vet never took it. She did a super brief exam then held him while i told her my concerns. She assured me he was fine. A few weeks later i was back for his 2nd round of shots. I told the receptionist that called to confirm appointment i believe my puppy had worms. I brought a poop sample but once again she never took it. Stool sample is a necessity for puppies to really gauge their health. That is common knowledge yet not once did the vet even suggest a test. The receptionist seemed more knowledgeable then the vet. Speaking of receptionists. They arent nasty but they arent very friendly either. Im always very polite even if im frustrated. Almost every receptionist I spoke to seemed like they were inconvenienced by my call. While in the office the overall morale and atmosphere seemed tense no small talk or anything just business I'm a social person so I felt uncomfortable most of the time. My third visit was with my other dog that I had just rescued. I was 12 minutes late to my appointment and they would not see me. I can't fault them for that I understand there's a schedule that needs to be held and I need to be on time they rescheduled me for today. Since my dog had kennel cough three weeks ago I was told to come in the side door I called when I got to the parking lot to let them know I was there and ask what side of the building I was supposed to go to. They informed me at the right side. I rang the bell when I got there plus I stood right where the camera could see me for a half hour. There was nowhere to stand in the shade it was all in the direct sunlight. My poor dog was panting so heavily. I have skin cancer and I'm not supposed to be in the sunlight. I ended up leaving after waiting 45 minutes. They never called to see why I left or to apologize for making my poor dog suffer the way he did. I missed a day at work for no reason wasted my gas and time. The worst part of it all is I don't know how soon I'm going to be able to get my poor dog evaluated I'm very worried that he's ill. If you consider your pet's family members like I do I highly recommend that you do not bring them to Black Horse Animal Hospital

Great local vet good pricing however they did make me wait over an hour after my appointment time to be seen

Outstanding animal care. The entire staff is caring and knowledgeable. Very impressed with the care we received there. I highly recommend taking your pets here.

Very different than they used to be, lady at front desk was very rude and not helpful at all

We love this office, they have always treated us in the best way possible I would not ever consider changing. I recommend them all the time for vet care!

The staff at Bhah, are very knowledgeable with handling your pet needs. Can't t beat their prices, they aren't out here to get rich and are very considerate over their clients. Dr. Stolzfus and Dr. Anzola are there to help get your precious four legged family member better.