Blacklick Valley Municipal Authority

Extremely rude and entitled employee answering calls. Interrupted me at one point in my call and asked "can I maybe speak now? " Midway thru my sentence. Roxanne is the wife of Mike and they both literally live in the same building that the municipal authority is located in. They are using OUR tax dollars to pay their bills. Shady people overcharging and breaking rules

I have never experienced such poor "customer service" from anyone in my life, and I've worked in customer service my entire career. Every call I made was met with attitude from the very beginning. Ive only had dealings with Mike a couple times and he was great. But Roxanne, the office manager, is rude and abrasive and not helpful at all. Basically called me a liar one point and then turned around a couple days later and proved I wasn't but did not acknowledge the call from a few days prior. I'm not the only one. Every person I have talked to that has had dealings with her have the same "horror stories. " I just sold my house in TR and that was a highlight I will never have to deal with Roxanne again.