Budget Car Rental, Pittston Township PA

Love the service at Avp location. The employees are extremely helpful and very kind. Never had a problem, and dont expect to neither. A+ service.

Terrible experience. I left 2 items in my rental car when I returned it and they never appear. After multiple events of trying to contacting them, which is impossible to get a live agent on Lost & Found, after doing the report the very same day, minutes after dropping the vehicle, the items never appeared. Very strange and irresponsible from Budget that never did a concerned effort to find my items. Vey disappointing.

Quick service. Cars well mantained. They should focus on odours. My car had some smell of a pet. Last year whem i hired a jeep it was used by some smoker for sure. They may have cleaned it but for me i had to use masks. Nevertheless i praise easy check in and check outs. Professional and trained staff. I would use them again

I WAS CHARGED ADDITIONAL FEES ON A PREPAID COSTCO TRAVEL RESERVATION. THE CAR WAS RETURNED ON TIME WITH A FULL TANK OF GAS AFTER DRIVING JUST 10 MILES ON AN UNLIMITED MILEAGE CONTRACT. NEVER AGAIN!

My 23 yr old RN daughter, 6 months prior to this, had rented a car from Avis, no problem. She does not have a credit card but does have a debit card. Today she flew into same airport to get a car from Avis and was DENIED! She was told she needed a credit card. She said ok, I'll get 1. She applied to her bank and was given a VIRTUAL credit card. Nope, no good, it'sunswipeable. What is she supposed to do? Stranded at an airport. Calling every car rental place.
She Uber 'd to her hotel. $129. Awful service, downright mean desk help and rules change in a heartbeat. Btw, Avis and zBudget are sister Cocompanies

$500 is too much for a 3-day rental. In April of this year, we rented a car from Fox in Miami for a week for $270. The car we had from Budget was a newer Toyota Corolla with less than 5,000 miles. The car gets good mileage, handles well and it has some good safety features. The inside windows were dirty, some surfaces were not cleaned, floor mats were missing, there was melted chocolate around the center console and the windshield washer was empty. Budget company is cutting corners by understaffing their locations so there are not enough employees to clean the cars in between rentals.

One star is too much. I went to the first car and found that the car was not clean and had a bad odor along with pet hair. We just finished going through a pandemic why are you not cleaning these cars. I went back to the staff to exchange keys for another car. For the amount $$$$ for a 7 day rental there is no reason why I should have to take a dirty car. The staff (I won't name) was very unapologetic and was like that's all we have, We don't have any other cars so I was like then I would like a refund. (I had prepaid) after some back and forth I was given keys to another car which also wasn't clean but not as bad as the first. I had to clean out the car and wipe down everything in the car. I was on a tight time schedule and needed to be in NY. I am not a Budget employee why am I doing your job and having to pay you for it.