Buffalo Exchange, Philadelphia PA

If you go on weekend to sell expect a long line. Staff is nice, but is not very clear what they buy as they rejected items from people before me, saying they buy depending on the season and we're on winter. I went there with 2 jackets and a coat. Received 28dls cash for them, but they did not take a wool coat in perfect condition. I don't get it.

This review is based on my SELLING experience. I came on a Monday morning and did not have to wait very long. The two ladies sorting through my clothes were very friendly and present with my transaction. My expectations were low based on other reviews, so I was happy when I walked away with 90 bucks! Experiences will always vary but this was a good one.

Not sure what their selling policy is there it was my first time at this thrift store and the buyer only bought one graphic tee there I had a lot of fall items some where spring items but mostly fall items and I was told on the phone a couple days ago from another buyer they take fall items and graphic tees I had a lot of good condition/washed fall items such as an designer Michael Kors sweater and they didn’t buy that which was weird to me since I went shopping there using my store credit which wasn’t much I seen old torn shoes and spring and fall items I won’t be coming back here needless to say

How about make it aware of what customers should sell. You guys let people come here with bags and bags just to turn them away.

Great selection! A little pricey but the clothes are always good quality. The trade-in process is fairly predictable/reliable but not the most transparent

I’ve had positive experiences with the staff every time I’ve visited. I’ve bought nice long-lasting clothes from brands like Agolde and Everlane secondhand that I otherwise would not be able to afford at full retail prices. They have an assortment of clothes, some of which are new from boutique brands, and you may have to dig for the high quality stuff in your style and size but it’s worth it. I also have sold my clothes here several times for cash and credit. They take a good chunk of my items and I can tell they’re discerning without being picky.

Overall, love this place!

Will try to be as fair as I can here.

It was my first time going to the store and I’ve seen the mostly negative reviews on selling, but decided to still give it a shot. I brought 2 huge bags of clothes — 1 bag is full of lightly worn, good quality and brand name items (I only mention they’re branded because this seems to matter when selling worn clothes), the other bag is also filled with name brands but maybe a little bit more used but still in good wearable quality.

I went in and waited on the selling side. The store seems bright and organized. Everyone seems nice and polite in the counters.

I didn’t wait too long and I was called to bring my stuff. The person who was going through my clothes was nice and friendly at first, she talked like she liked my things, she said they don’t take winter stuff which on their voicemail said they take all weather stuff. She started going through my things, picked something — put a tag on it and moved on. While she was doing so, another person, presumably a manager, came over, shook her head and said no. So she took the tag off and kept going. From then on, conversation seized, she went through my stuff almost like a routine, and basically put everything back.

The one they almost picked was one of the “least valuable” items I’ve brought in and one of the more trendy, “fast fashion” items.

So lesson learned — they have a very specific taste and style here. And that’s it and all they care about. It’s one type of dressing. It’s more on the trendy, hip, high-top, funky, vintagey look — that a lot of “fast fashion” brands are currently doing.

I walked around the store after they rejected all my clothes Lol And seem to have good stuff but again, it’s a very specific type of clothing and fashion genre.

It’s annoying because their site and voicemail and ads make it sound like they are very opent to all and anyy type of clothing but they certainly are not! It would be so much better if they’re just transparent about what they’re looking for so people like me don’t think we have a place there when we won’t.

So unfortunately, this turned me off on their store: (

Awesome as always! And I just want to say that Ms. Kathrine, always goes above and beyond for the the store, the employees, and for the customers! Give that girl a raise!

I’ve been going to this Buffalo exchange since they were at their first location across the street from Sephora. It has been my favorite thrift store for almost a decade & unfortunately that’s no longer the case since the business seems to be going downhill. I’ve sold clothing on a few occasions & each time, there’s a different buyer. So the criteria for what they accept is essentially arbitrary & completely subjective to the employee’s taste. As time went on, they seem to be more selective with the items they take however, the inventory available to the public hasn’t improved whatsoever. The prices for clothes is still pretty good but they’ve completely ruined their “closet-clean-out” mantra.

Overall pleased with the process. Was there (multiple times) with a friend to sell clothes - we brought LOTS of items. Criteria of what they buy is somewhat confusing and inconsistent from one time to the next, as well as with different buyers. They bought way less than we expected (especially the first time), so we had to haul a lot out of there.

I've been shopping and selling here for years their staff is awesome *Especially the manager Katherine* and they make a point to have something in their racks for *everyones * unique taste!
Xox B. E. Fo Life! Xox ha <3 1 love <3

This place legally robs you. Find another way to sell your stuff. I went in there with stuff worth well over $1000 retail price, got less than $60 cash. They're seriously messed up.

The best thrift clothing selection in the city. Both men and women's clothing. I've consigned here as well, you don't get a ton of money so I prefer shopping here over selling here.

Good store, but they definitely pick and choose what they wanna buy. But other than that's it's a great store