Burnett Pools Inc., New Castle PA

Stay far away! They are liars and scam you for money. They tell you to buy the wrong chemicals just to make you spend more money. Impure employees that do not care for their customers. Terrible experience and many others have gone through the same sham.

Not really sure what to think. Didn’t have a great first experience and I’m in the process of possibly deciding on a company to buy a pool from. Went in for the first time on a Wednesday kinda late, that was my fault. We needed a patch last minute and they did have them for a great price. I was told Wednesday is their busy day because they’re closed Tuesday. Also fair. However, I asked about pool estimates and installation and when would be a good time to come back when they’d have time to sit down with us and they just seemed annoyed that I asked and said “idk maybe tomorrow or the weekend” and pushed us along. I understand being busy, it was very busy there. But that first impression rubbed the the wrong way. A 2-3 minute conversation could have made my experience a lot better. Not sure if I’ll be back.

They are a very friendly & helpful company. We had purchased a new pool liner 2 years ago & they did a super job. I buy my chemicals & supplies there also.

Are you in need of a hot tub but are not really sure which model is for you? I was in need of a hot tub, especially for the muscle condition that I have.my husband and I visited Burnette Pools in New Castle, and we are so happy that we did because we were directed to the perfect make and model by sales associate, Melissa. When you visit Burnette Pools in New Castle, ask for Melissa. She is super knowledgeable, very professional, and a good listener. Melissa guided us to the perfect hot tub for my muscle condition and it also was a saltwater spa, which is also perfect for my muscle condition and sensitive skin. The 43 jets in the hot tub that Melissa suggested are the perfect hydrotherapy for my muscle condition. We were blessed by her knowledge and compassion, and you and your family will be also! She was also offering a great financial deal. If you are in need of a hot tub and not sure what to do, visit Burnette Pools in New Castle, and ask for Melissa. Life-changing and money-saving; who could ask for anything more?

Very good service & helpful staff for any problems with your pool with chemicals & parts. Had a new liner put in. Very good work installing