Caliber Collision, Lebanon PA

Caliber Collision was definitely a great choice for my repair after my accident. The staff was extremely friendly and helpful. They kept me abreast of every level of repair work and when my vehicle was finished it looked better than when I bought it. It was fully detailed inside and out and the paint job was excellent. Craig and the caliber team really do a great job and appreciate their customers.i would Definitely give this place more stars if I could

The staff was all very friendly. They sent update text messages throughout the whole process keeping me informed of each new step through it all. Each person I came in contact with face to face were all very polite and willing to help in any way that they could. Answered any questions I had and made sure to give me a full run down of what work was done on the vehicle as he showed me the car before handing it back!

They did n Amazing job fixing my car. My car was clean when I got it back. It drives very nice after being hit. I would recommend anyone to take your car to them. It's local n convenient.

Unfortunately I had to take
my car here twice within 6 months. Both times they provided excellent service and great communication. Geico made it easy working with Caliber.

If I could give a 0 star rating I would. If you need ANY kind of painting done to your vehicle, please, do not waste your time going here. Our 2022 2500 Ram had to go in 4 times for them to "fix" the paint job and it still looks awful!

The main mechanic was very helpful and did a great job with my car and keeping me up to date on the progress of the repairs

We hit a buck driving down the highway (RIP, Ricky) and caliber collision took care of us. I got my car back detailed and in better condition than it was pre-deer meet and greet. They really took care of us well and made sure everything was fixed to their maximum ability. 10/10 will go them every time I need a fix in the future.

Best place for me and highly recommend it for anyone looking for top notch repairs of vehicles

Overall, a great shop that does quality repairs. My only complaint is that they wont order parts until your vehicle is actually in their shop, so it drags out the repair process which could increase vehicle rental out of pocket expenses. Also had my vehicle back in the shop on 3 different occasions because of faulty non OEM parts. They do honor the lifetime warranty, and haven't given me any problems with return repairs.

My wife has had a bad accident with her Honda Cr-V. The car was towed to this shop. They took four months (September 2022 to February 2023) to fix the car. I don't have any complains as the parts of the car were not readily available. The issue is when I got the car from them, drove it for few weeks and encountered few issues. Since we have been driving this car for more than 5 years, we could easily sense/feel them. Believing that Caliber collision provided the lifetime warranties (this is what they claim), I called Robert, who used to communicate with me during the repairing process. He was not on the desk; so, I left a message with the front desk and requested a call back. He never called me back. Then, after two weeks I called them again and scheduled to bring the car to their shop. After brining the car to the shop, I explained everything to Robert. But he appeared reluctant to listen and believe my explanation. So, he called a technician named Keith. This Keith guy started to behave so rude and directly questioned my judgement and explanation about the issues I was telling. He was asking proof for my claims and treated me like I know absolutely nothing. But I kept explaining about the issues. So, he finally drove the car for about 5 minutes and declared that there were no issues with the car. On my further insistences, he asked me to go to Honda, diagnose the car and bring the proof. Only then he will agree/believe my claim. So, I came back home, called the insurance adjustor and explained what happened with caliber guys. Luckily, the insurance adjustor agreed to diagnose the car with my choice of shop (Honda). I took the car to Honda, and they found many more issues than I could feel or sense by driving. Most of them related to bodyworks, which Caliber claim to be expert on. All the issues finally got fixed and costed around $5K (yes that much). When they left $5K problem on the car and don't have time to listen for 5 minutes, they should get 5*5 NEGATIVE stars.

Their customer service is second to none and their work on my truck was impeccable! I highly recommend them.

This place is horrible. I got into an accident and was told that this place was the best to get it repaired. At first everything seemed great. They were friendly and helpful and I felt like I made the right choice. Then, a few days later, my drivers side door had a piece of weatherstripping that kept coming loose. I went there to have it fixed and they worked on it and sent me on my way. It came loose again a few days later so I just went to my car dealership for a new part and while there, they tried to open my door to look at the part and the door wouldn’t open. They tore my door apart and noticed that caliber never took the time to see if my internal parts were broke. It had to go back to be repaired again. Now my chrome trim piece on my door keeps coming off and they want to replace my entire door. When I call, they are always at lunch and never call me back. Every time I call them, they say “oh I was just getting ready to call you”. I’m sick of it and won’t go back. I’ll just deal with loose trim on my car and remind everyone to never go there if they need help. Do yourself a favor and avoid this place at all costs.

Very professional staff. They kept us informed throughout the whole process. Well managed by the supervisor. We were quite impressed with how quickly our vehicle was finished.

Very fast turnaround with curtains people kept me well informed of the process of the vehicle

Caliber had the car repaired and ready to go within a week! After the headache and stress of dealing with insurances for 3 weeks, Caliber made the process smooth and efficient. My car looks like new and as though it was never hit! They also allowed us to take the car for our vacation although paperwork needed to be approved with insurance. That’s customer service at its finest! Thank you!

Mother in law was directed to have her vehicle repaired at this facility. We were initially told 3-5 days for repairs. 12 days later we had to force ourselves to get the shop to advise the hold up. My husband found out from the shop that they had accidentally broke the latch and they needed to order this which extended the repairs. We were advise this tends to happen sometimes but we believe if there was more attention to detail and more care these things can be avoided. It’s like babysitting someone’s child… children can get hurt and it happens sometimes but it can be avoided with that extra care and attention. Repairs were great, report of repairs process and details were not.

Caliber Collision staff was helpful and knowledgeable. They kept me informed about every step of the process. The repairs were awesome.

Fantastic service and a job well done!
The customer service is great! Completed as promised!