Candelore's Barking Beauties Monongahela

Have been taking my dog to this groomer for a couple years now and generally had a good experience. Unfortunately a little over a month ago my dog incurred an injury on her eye while at this location. It was beat red, she could barely open it fully and it was very irritated. The manager on that day assured me that if it didn't get better on its own, and I had to take her to the vet, they would cover the cost. I waited 48 hours but ultimately had to take my dog to the vet. Upon request of them covering the bill, the owner was quite hesitant and even implied that the injury was not from the groomer. He said he had to take it up with his insurance, etc, and I never heard back. It's an unfortunate situation and I won't be going back.

EDIT:

In response to the short and careless response to my review:
You are correct that my name isn't in your system because it was my fiance that always took our dog there and her name would be the one registered. My name would be the one on the vet bill that you ignored but promised to repay. The day of, I stopped in personally and explained this to the manager on duty, and also on the phone with the owner.
I've also noticed a very similar situation/review from your Elizabeth location within the last 2 months. Eye injury, and owner slow to respond if at all.

I have never personally used their services, but I have talked to lots of people who have used their service and they were all extremely happy. I am at Two and a Fry a lot and I see lots of satisfied pets and their owners all the time.

Thank you Monongahela Candelore Barking beauties a wonderful job on my Mia. She is always beautiful when you groom her.

Took my Bernese mountain dog here and he was smelly and needed a cut. Picked him up and he's perfect! He was perfect before but he looks amazing! Love this place

Came back again for the same dog, loved it. He looks amazing! He smells amazing! Thank you to the people at barking beauties!

I have taken my dog here for about 3 yrs now and I see people complaining about the amount of time they keep your dog, the time they have kept my dog is different every time but I’ve never had a problem with it and my old lady, Little, is always happy when I pick her up! The old groomer I used would take a very long time, every time and she hated it there, I would have to drag her into the building! I love barking beauties! They are always polite and accommodating and I feel like they genuinely care about every pet in their care.

Walk ins are overlooked! Dropped dog off at 9am. Was told "it will be awhile" never thought 6 hours! And was NOT offered an appointment for a later time or date. When I called to check on my dog at noon, the employee was very annoyed and rude I even called. She told me there was 14 dogs before mine. Why wasn't I aware of that? The cut was fine, but they definitely do not cross check. You will have to cut long stray hairs and the dog was still damp at the time of pick up. For $62.00 and 6 hours later, I thought the dog would at least be dry.

I love this place. I took my dog Tobby there for the first time and he was not as scared as he was with his other groomer that he had gone to for a while. They did his nails (filed) better. They groomed him how I wanted. They even brushed his teeth. They were pleasant and professional with us humans also. They sent him home with a free bandana on him. Plus the no appt needed walk-in service is such a great convenience. They made us all happy. If I could give them more stars I would. Try them and you will be pleasantly pleased.

Dog always comes back clean, with a nice cut and trimmed nails, but they really don’t care how long they keep your pet.dog was dropped off before noon today, and was told they would be there “a while. ” when we called to ask at 4ish, we were told it would still be a wait.finally got a call around 5: 30 that we could pick up at 6, when they close.i understand with walk ins it’s a first-come first serve service.that being said, why was my small dog kept in a crate for 6+ hours? Sorry but there’s no excusing this.i feel bad i left my pet there for so long.nothing against the people just really unhappy with this.

They do a great job. Only complaint is the time. It's not busy, they say 2 hours and 3 hours later it's another 20 minutes. Do they put dogs ahead of mine? Otherwise I really like them.

I just took my 3 month old Golden doodle to Candelore’s Barking Beauty in Monongahela, for a pup deluxe treatment today! Amazing service! They treated my Sofie as a lil princess! Thank you to each and every staff from Sofie and I She looks stunning and smell great! Highly recommend this business See you soon!

You take them in for one thing and they do eight others and try to charge you for it. They don't put flea collars back on the dogs. Your dogs will leave there with fleas.

We went in and asked for just a nail trim and we got charged $72 for bathing we didn’t ask for. One of our pups has really long hair on his paws and they couldn’t even trim just that. We like to bathe our own dogs, which is why we’re really upset about this. I guess we should also just trim their nails then.
To answer back to you, we actually did not even hear you ask if we wanted the same thing. We just said nail trim, and trimming their paws. And if I remember correctly, I didn’t ask for her to be deshedded last time either, just bathed and her nails trimmed. But just so there won’t be any more confusion, we will just not be returning. Thank you for your past services, but we will find some where else to get our pups groomed.

I took a "Meowing Meanie" here for a de-skunking. The place is very nice as are the employees. I could tell they genuinely love animals and were also up for the challenge of de-skunking a cat. As you can imagine it's not the most enjoyable thing to do but the groomer handled it with grace and professionalism. She also complimented the cat saying she liked him and that he was well behaved. Great atmosphere, affordable prices, and if you are waiting there is a fantastic food place right next door. I highly recommend Candelore's.

Worst place. Hurt my dogs by grooming nails to low. Accusing us of lying about their health being bad when they are pristine. Poor lack of customer communication

Take my pup here regularly, they are awesome. Quick turnaround, very professional and my pup is all groomed and purdy.

They are always so good with my dogs! Always cut their nails nicely and the staff is always super sweet.

Jackie in Monongahela was so wonderful to Ari. He's very difficult to groom, because of a bad experience with another groomer in the past. She did a fantastic job, and I'm very appreciative of her kindness and skill with him.