Casa Guadalupe Center, Allentown PA

Horrible service! They used to have an option for appointments but literally not once they picked up the phone! I even tested it myself when I was physically there I called to make an appointment and the girls in front let the phone ring nonstop and kept gossiping about their personal lives and texting on their phones! Now they don’t even have an option for appointments anymore all they have is the option for “other calls” and when you press 0 to get there, it’s a mailbox… not even with a message to direct you for anything.it’s simply a tone and it’s really frustrating that they claim to help the community but literally ignore calls and now even took the option away … why or who is sponsoring this clinic? ! Cause it’s a total scam!

Very friendly staff. Had to replace my daughter's WIC card because she was sick
Very polite and helpful.

I love my DRs there, they are very attentive and spend the time I need. I also get all referrals to testing that I want for services that are important to me. They really listen and I didn't have that in the past even with the "best insurance" going to so-called better places. I'd highly recommend this facility for many needs. They have more resources than other places than I've ever knew! And you can also get involved in the groups there. ️This place

This place is trash and unprofessional. 12th st is better.doesn't even deserve one star but I have to put it to post

No words are powerful enough to explain how horrible it is if you have to deal with this location for any reason. There is NEVER any parking close to this establishment. Besides the lot always being full beyond max capacity there's also never any street parking either. If you or someone you're taking there has trouble walking, or can't walk far, you're in for some unexpected obstacles. There is nowhere to safely drop off a patient with limited mobility, while you go on a hunt for somewhere to park hopefully within a 2 block radius. If you have trouble parallel parking this ia not the place for you. The extra cars overcrowding the parking lot take up the space needed to get in and out of the lot itself. This happens because there are people waiting in their cars in random open areas of the lot that are not marked spaces. People are rude, careless, unconcerned, and unprofessional.type expect to receive. There's an overwhelming lack of respect for anyone as a person and you have a better chance at finding the Easter bunny than you do finding a staff member that actually listens to what you're saying or even cares. The doctors are unprofessional and purposely try to make you jump through hoops in order to get them to fill your needed medications. On one specific instance I was taking a friend of mine there and the doctor was rude, insisted there was nothing wrong with my friend (the patient), insisted the medication he was prescribed was for depression but he takes it as a way to treat chronic pain. After getting into a little debate with the doctor over the medication she proceeded to verbally state he was over exaggerating his level of pain and still persisted that nothing was wrong with him. Only after having to resort to raising his voice and getting stern back, telling the doctor to check his chart/medical records and look at the results of his MRI did the doctor take the time to look over his records. Her face turned bright red as she had to admit he was suffering from 2 torn rotators in his shoulders. On another occasion he was prescribed medication for high blood pressure and when he took it he almost died and had to be rushed to the emergency room by ambulance because he couldn't see, hear, stand or walk. The medication dropped his pressure so low he almost had heart failure. They prescribed this because for 3 consecutive visits his pressure was elevated but that was due to the endless frustrations and HOURS in the waiting room before you see a doctor, you have to argue with the doctors to get them to give you your medication, and all this is after walking blocks to get to the office from how far away you had to park. The whole experience is aggravating so of course people might have raised numbers in their blood pressure. Just the thought of having to go there can stress anyone out and force them to have an anxiety attack. And one other thing I'd like to mention, on another fun filled trip to see the doctor there, we waited in the waiting room for over an hour, then we waited for another hour in the exam room before we started hearing the office staff begin saying good bye to each other because they were leaving since it was the end of the workday. It was at that time I went out of the exam room to find out what was going on. When I was able to find someone after 10 or 20 seconds of me wandering around the office. I was asked where did I come from. I replied with the exam room where we've been waiting over an hour and a half to see the doctor. She instructed me to go back to the exam room and the doctor would be in shortly. That's when we heard tow or three staff members quietly talking amongst themselves saying they forgot we were in there, asked if the doctor was still there or did she leave already and then one of them said she was still there in the break room eating dinner! Every experience going here has not been a good one and I absolutely do not recommend going here

The new system is not good so many mistakes you e-sign and the system call you and text and call you to do everything again.

They didnt wear face masks. The excuse was they are behind a glass that was cracked to hand stuff they can still pass covid. I saw the lady walk out the office into the wait room without a mask. Ridiculous and rude.

Casa is a danger hospital.they dont York normar.casa Guadalupe is danger in all allentown.

I came in the second week of January for help I filled out an application and was told l would be contacted by someone shorty after. It is now the ending of February going into March and I haven’t heard from anyone even letting me know I wasn’t eligible for help would have been a lot better than simply ignoring someone in need.

Some people that work there are very kind, but the are some people that I they treat you like I don’t know how to describe, bad! Or worst!

I would like to give a good review but i will not. It would nice if they would actually pick up the phone to service their costumers needs.alot of us live a little far from this place and simply woupd like to call to ask some important questions before entering their building. They need to improve on their customer service. They arent professional i dislike it very very much

Been calling since it opened and still no response. Cant even call to ask some questions. Have to show up to get them answers is really disappointing.