Chapman Ford Columbia

The Chapman Ford service department is great. They make a strong effort in satisfying the customer with excellent customer service.

Every time I go, I am treated well. They always strive to make the process easy and painless! Once again, we had a great experience!

Would have been better if warranty would have covered it the tech could have said that it wasn't due to rust

Chapman performs excellent service, the staff is friendly and knowledgeable, and they keep me well informed of the status of service and any needs that arise. Chapman Ford Columbia is A+

My Edge was not shifting right, Chapman in Columbia, did the diagnosis, and replace my turbo booster ahead of schedule and under the estimated cost, and believe me, I put it through a good road test, worked great, with a 2 year warranty on parts and labor, thanks Chapman and Brandon, Mark N.

I totally recommend Chapman Ford! I have bought 2 cars now from this dealership and have been nothing BUT satisfied with my experience. They have taken care of me, I have gone here for all my oil changes and maintenance with my first vehicle before it was totaled. Totally recommend these guys to anybody! I also would like to shout out Denise and Tony, and Brantley. They made the whole process so smooth with having to purchase a new vehicle. Denise was so nice and understanding, even continued to reach out to us to check on things! Tony is such an amazing guy to work with when purchasing a vehicle, he went above and beyond to make sure I could purchase a vehicle within my budget which he did not have to do! Brantley was excellent with going over the paperwork and explaining everything and answering all the questions we had! Everyone at Chapman Ford is amazing! I appreciate everyone at Chapman for all their hard work!

Went in to look for a car for my daughter. They had a car listed on their website. Nowhere on the website did it indicate the car was not local. They advise me when I got there that the car was actually located in New Jersey and offered to give me directions to their dealership three hours away. Didn’t offer to transfer the car to Lancaster. The salesman also Was kind of rude when I mentioned that my daughter was looking for a sedan rather than a hatchback because that’s what she prefers. When I said that he asked “is she paying for the car? ” Really that is not relevant if I’m telling you I’m looking for a certain kind of car for my child and I am paying the bill. You should just smile and tell me what else you have in stock that might be suitable. Ended up having a car transferred from Tennessee to Carmax in Lancaster and picked it up yesterday- seamless pleasant experience there from start to finish. Chapman really needs to work on their customer service skills and realize that women are capable of buying cars without their husbands and get their organization onboard with the digital age.

I found the perfect vehicle! Then when I met Denise, Tony and everyone there I felt so comfortable. I'm glad I found this Columbia Chapman Ford.

The cabin / pollin filter was replaced and now the air condishner blower is louder, please explain.

Thanks Wendall.our whole experience with Chapman Ford Columbia was wonderful from beginning to end. I told Tony, the Sales Mgr, on Saturday that I will be sharing my experience with friends in the market for a vehicle. You worked very hard to make us happy and you succeeded. Thanks again my friend and take care! - Jim

Wendell was an excellent salesman who worked with me the whole time! Brantley was excellent when it came to all the financial things! Everyone at Chapman Ford was great and easy to work with also gave alot of support. I left happy and with the car of my dreams! Thank you all at Chapman Ford of Columbia!

I made a mistake on my appointment time. When I looked on my calendar, I didn't open it the hole way. Saw the 10 and thought my time was 10: 00, instead it was 10: 30. We had scheduled another appointment the day before at 11: 30 and it wasn't on the calendar. We had another errand to run and arrive at 9: 30 to find out We were an hour early. The service department told us to relax, and they would work to get us out on time. The maintenance would take an hour. If they ran into a problem they would let us know. At 11: 00 they came out and said it was done. My husband was even able to watch video, and could see everything was done, no skipped corners. We made it to our appointment on time. Thanks to the entire service department for helping us out.

I appreciate the work and service that you provide. Keep up your good work with my vehicle it is appreciated. Other than that it's all I got to express. Thank you.

I honestly don’t know where to start, the communication & hospitality I received at this dealership was beyond words, I want to give a special shout-out to David B, Keith K, Tony H. & Bedelia A. These wonderful people were apart of my experience getting my dream car, the honesty, the smooth transaction, the customer service, the list just goes on but it couldn’t of made me any happier aside from getting the vehicle I’ve always wanted & I also want to point out I am a first time customer at this dealership & definitely won’t be the last, it was my first time there, it was a 2 hour drive the vibe they just give people here makes it seem like you’ve been there many many times & it will NOT be my last. I can’t thank you guys enough, I appreciate you so much, I appreciate the hospitality, the laughs & most important the smooth business.thank you!

Friendly, knowledgeable team in a family like environment. Everyone seemed open, low pressure, and honest about the whole process, would recommend them if you are looking for a Ford!

Great friendly service. Like there shuttle service, drop you off at home and pick you up when your vehicle is finished.

Had the best experience purchasing my car! From start to finish their team were amazing! David B was so helpful over the phone setting everything up and so great and helpful once we were there - TOTALLY recommend if you need a car go to him! Keith the general manager was so awesome and so so helpful with everything as well with the process, paperwork and everything! The whole team was great! If you need a car go to them!

The service team at Chapman Ford of Columbia is fantastic! We had a major issue right before leaving for vacation and they did everything they could to resolve it. They were so helpful and accommodating and had our Explorer ready to go in time for us to leave, as planned. I can’t say enough good things about Brandon and the service team.

David Bowman was an excellent sales person and the staff really went the extra mile to make sure I was satisfied. Thank you for my vehicle.