Chartiers Center, Bridgeville PA

Avoid this place like the plauge. If you have loved ones here or are thinking about working here, pull them out (with better, more capable staff and care lined up first) and look elsewhere for employment. I was looking at working here, but after talking to clients and both former and current staff i was extremely turned off. Care provided is inadequate. Not sure how they haven't been shut down by state and federal audits. Medication management is awful, clients dont receive there medications as a result of mismanagement/neglect by the management team and administration. Clients human rights are taken away by protocol and policies. Clients do not have the autonomy needed for their growth.
Staff are over worked and taken advantage off. False promises, lies, bait and switch tactics, and manipulation are management/administrations go to methodology. Do not, i repeat do not work here or send your loved ones here for treatment. This place seems absolutely disgusting and should be shut down. Management and administration should be held accountable and prosecuted for violations of human rights, neglect and maltreatment.

Don't go here. It should be closed. Crazy receptionist. Nurse with behavior problems. Doctor let's patients make med choices. To their demise. Says u can 302 them. No adequate care for the mentally ill. This place is A disgrace. Gave manager a complaint. No return call. Who is making money on ur loved ones? Want to add to review. They r dishonest how things go down to cover themselves. Lies. U can't reach the doctor. Don't change meds when having bad reactions. Put patients with very serious diagnosis in jeopardy of losing their ability to care for themselves. And much more. Need to be reported to proper agencies and should contact your attorney. Why is the government keeping this place open? ! Says the authorities will find ur loved one if they wonder around streets. Very clear they r money makers with no concern for patients. 15 min appointments? ! Hard for a Christian to encounter such blatant corruption and harm done to innocents for money. Right under our noses.

After struggling for 10+ years with my mental health on my own I sought out this place because they were taking new patients and seemed to want to help. They’ve gone above and beyond that. I finally have a support group of people who listen to me. By listening they were able to properly diagnose and medicate me properly. Therapy isn’t a huge help for me as most of my issues are biological and to finally have someone listen and believe me is an unexplainable feeling. Because of being on the right medicine and getting the correct therapy I finally am living a normal, healthy thriving life. I can’t thank this place enough for helping to recourse my life.

Sally has been my therapist at two different, difficult points in my life. Her practical approach to problem solving and encyclopedic knowledge of appropriate resources steered me back on track quickly. She is an asset to Chartiers Center and to any patient who gets her as their therapist.

Why Dr. Radfar lasted here escapes me. She witlessly made me rapid detox, & I'm now having side effects years later. Maria was terrible, always had an abhorrent attitude, & is the worst of the group—& the same can be said with prissy Petra.

I followed Dr. Radfar from her practice to Chartiers and I love it here, Now that Dr. Radfar moved on I now see Dr. Boettcher who is awesome and has me almost through a benzo detox and she is making it so much easier than some, no cold turkey and she spends a ton of time with me and I’m actually feeling somewhat better. She works with me on med adjustments or whatever. She is very knowledgeable and very nice, I see Maggie for therapy, she is awesome too. Very helpful about whatever my issue may be at that time, she bends over backwards to give me everything I need. I’ve been to a bunch of mental health places over 25 years or so and this place is fantastic, and addresses all of my mental health needs.

I consulted this center for counseling; it was not court-ordered. I have been in counseling before, and I know what to expect. Due to covid, the sessions were over the phone. I never felt that "therapeutic connection" necessary, but thought since our sessions were over the phone, that could be why, and continued sessions hoping it would improve. The therapist seemed uncomfortable with silence, and she filled the silence with stories about other clients, as well as many personal stories about her own life. I know much more about her life than a client should. She was a terrible listener. In today's session, for example, I began by telling her - in great detail - my weekend plans. About halfway through the session, she asked me, "So, do you have any plans this weekend? " Wow, really? I just told you my weekend plans. Additionally, her biases are quite evident, and she needs to learn how to remain neutral to avoid offending people who are different than she.

The final straw came when Chartiers Center mistakenly scheduled me for an appointment a week before my actual scheduled appointment (I had a medical procedure scheduled that day, which I scheduled six weeks prior; I did not also schedule counseling that day). I called the number and left a message, but I quickly realized their error when I saw in my calendar the appointment scheduled for this week, not last. There was no call back regarding the previous week's "missed appointment, " or to "reschedule, " so the appointment that was scheduled commenced on the day and time for which it was scheduled.

After asking if I was familiar with their cancellation policy, I was not, the therapist lectured and admonished me for well over seven minutes, I was watching my car clock as I drove, telling me because I have cancelled three times, I will be put "in mediation, " which I guess is punishment for people who habitually cancel appointments. When I protested that this was their error, she interrupted and loudly spoke over me, even asked if I was "ever going to let her finish, " and "I repeated myself three times" explaining their error. She went on a tirade for almost ten minutes, repeating herself and talking in circles about their cancellation policy. I get it; their policy is to punish you for cancelling appointments. I did not cancel. This was their error.

If you have good insurance and a choice, like I do, I recommend you go elsewhere, as I intend to do. I have never encountered a more unprofessional counselor or operation. I will be filing a complaint with the ACA.

I am very happy with their services they have always met my needs. The counselors are great as well as the Doctors. If I need to call them they always get back to me in a timely manner.

From the Dr's & therapists to the medical & front desk staff, I am VERY happy here. If I call in, they get back to me quickly. If I have an issue with prescriptions, it's taken care of. I have been at this center for 4 1/2 years and have & will continue to recommend it religiously. Thank you team for always having my back!

I was a patient of Dr. Soraya Radfar for many years.at her Mt.lebanon office.she just upped and closed her practice leaving her patients out in the cold. Chartiers was no help to us at all!

This place is ridiculous My mother goes here and all they do is push pills on her. That do not mix or are for issues she does not have. She's not being treated properly at all. Her therapist is a quack. In-fact she threatens her after each appoint to make sure she fills out a review online and she must only give her five stars so she can get kickbacks. What a joke. I can't wait to get her out of this place. They only care about $$$

Chartiers Center is one of the best places I have ever worked. We do care about our participants and we do the best work possible. It starts at the top. Our CEO is a wonderful person who makes us all feel cared about and heard. It's a trickle down effect that keeps so many people happy in our jobs. My supervisor and her supervisor are very caring and accommodating. I highly recommend our services. We take mental health very seriously and we are dedicated to the participants.