Chase Bank, Philadelphia PA

This is by far my favorite branch to visit. I have other branches that I’m closer to but i love all the staff here so I rather come to this location. Everyone is so helpful and go above and beyond do to their job. As lunar new year is approaching I went in to get some bills and ask for new bills. Unfortunately they no longer give out new bills but the rep was willing to go thru the bills to pick out the nicer and clean ones for me. I really appreciate them taking the extra time to do that for me. Thank you and keep up the good work.

Staff was absolutely great, attentive, patient and very helpful.
Loved the fact that I left very satisfied and relieved!
Thank you Desmond

So rude and unhelpful staff! Closing my accounts after this bad experience with them.

Josh is a superstar. Helped me with a last minute request. Appreciate this branch.

The door does not work to access the ATM outside of business hours. Please fix

So we pull up to a sign that says Chase, but no physical building and considering where this branch is located, you really need to be quick and know where you are going.then we call and get the automated system which states to use the website.keep in mind, I'm driving and trying to do this.

If we call your number, there should be a better way to help your customers, with providing directions and include more info.

Nowhere is it mentioned, neither on your website nor on the 267 number,
That this branch is inside another building.

Deserves -5 stars for treatment of a friend today. Yesterday when making a small transaction nearby, she learned that out of the blue Chase had arbitrarily terminated her bank account (with her autopays and direct deposits). Confused why this had happened, she went to this Chase branch, her local, to get it fixed. Instead, Jasmine there not only wouldn't offer any information or assistance - saying "Chase doesn't need to give you a reason" - but had the gall to tell my friend, who's disabled and uses a walker, that because she was no longer a Chase client, she was not permitted on the premises! Chase nationally apparently has been increasing pulling this termination nonsense, which deserves Congressional investigation. But Jasmine and the local branch need retraining as to the purpose of local brick-and-mortar bank branches and the importance of customer relations. They're a disgrace.