Chestnut Knoll, Boyertown PA

Cozy, clean, & home-like atmosphere in a community that is tucked away in a residential area with peace & quiet. The staff is compassionate & knowledgeable - I highly recommend this community as an option!

My mother moved to Chestnut Knoll last September and was in
the Assisted Living area before she had to move to the Memory Care side. It was quite an adjustment for her however the care is exceptional and everyone feels like a family. She is encouraged to participate in activities however usually declines. We recommend Chestnut Knoll to everyone!

My father was an occupant for four to five months, and overall we were very happy with the care that he received. Approval for entry was quick, and he settled in quickly as well. As recommended, he changed from his regular medical provider next door to the visiting service at Chestnut Knoll, and they appeared to be adequate, though information on his condition was rarely directly relayed to the family from them. Communication from the resident staff was good in contrast. My father unfortunately (on his own accord) did not participate in many of the plentiful activities offered, such as day trips, eating out, exercise classes, etc. Overall, during a very difficult time and under difficult circumstances with a client who personally did not want to be there, our family is very happy with the services provided.

Horrible experience and worst decision I ever made. Not sure what the facility actually does for the residents because all they do is ask for more money to pay for more care that they don’t provide. They do not respect goals of the patient, threaten to constantly send my loved one to the hospital against our wishes. And when we didn’t comply with what they wanted, we were given a 30 day eviction notice. During one of the most difficult times in our lives you kick us when we are down. The compassion was non existent and the condescending, and almost bullied, attitudes is unacceptable and inappropriate from a social worker and ED. I could go on but I think I covered enough of the picture. Save yourself, and if you can pay for this high priced facility, just pay for help in the home-you have much more control.

Memory Care is negligent, dirty, and ill equipped to maintain dignity for human life.
Resident was constantly left unhygienic. Also need to hire our own cleaning service to maintain resident’s room since staff was not. Was just given excuse after excuse.
Ultimately we were made to feel that their shortness of staff was our problem, not theirs. All the while paying the thousands of dollars for non-existent care.
Cannot recommend sending a loved one to this place.

My mother was in memory care at Chestnut Knoll. From my first phone call and meeting to the days after my mother passed and we left CK, we had nothing but exceptional care. Everyone is truly caring, professional and engaged. Denise is by far the best director for memory care. We had prior experiences of care for my mom and none were of the level Chestnut Knoll provided. They consider you and your loved one as family and they become family to you. We couldn’t have asked for a better place or people to care for my mom in her final year.