Chipotle Mexican Grill, Doylestown PA

This chipotles used to be great. Ever since management changes this site is awful. I order online and they have not gotten an order 100 % correct in the past at least 5 visits. They miss whole items, addons like guac and in the most recent just didn’t cook the quesadillas I got for my kids. Very disappointing to see this restaurant go so down hill from how great it used to be.

Waited in line for an hour, the poor staff were so stressed out. Another staff member was laughing at door dash drivers asking if they should cancel because they had been waiting so long. All the while the manager was in the back doing absolutely nothing. Horrible service.

Not sure where Chipotle or this Chipotle fell off, but our burritos were very poorly rolled. We had to put them in bowls as a result. Tasted great, but the experience certainly left something to be desired.

I'm a vegan and got the tofu option, as I'm eating my bowl I began chewing on a piece of STEAK! Cross contamination, my daughter got the chicken bowl and also had some steak in hers. There was also corn thrown in there which I did not order. This was a real vomit bowl!

Chipotle is a staple for my food consumption and for the only location to be this one in Doylestown is an absolutely bad beat. 25% of the time I will get a bowl up to standard and be extremely happy with it. The other 75%. Pure embarrassment. And it’s not the quality of the food in any way. It is the lack of pride or dedication the employees have to provide a decent product. Whether that means my bowl is absolutely man handles and crushed or the toppings put on my bowl are completely disproportionate. Recently I ordered a double chicken bowl with pico and cheese. The man serving the chicken gave me my first scoop and then proceeded to go back in 4 times to scoop two pieces of chicken into my bowl to make it “double”. It then got passed on to the next guy who covered my entire bowl with pico (more pico than chicken and rice) and then another pound of cheese which I took most off once I got home. This isn’t a rare occasion. It is clear the lack of care some of these employees take in their job. It is not all of the employees however, I do not want to make it seem as tho no workers there care. When I get a good bowl I enjoy my trip to chipotle. But most times I am walking out questioning if the employees who made my bowl even cared what I thought of my meal. Never have critiqued a restaurant before however the consistent disappointment I have at this chipotle needed to be addressed.

I ordered the TT crazed “quesadilla” and instead of adding the veggies into the quesadilla like they did before this order they placed it as a side… the tortilla was empty and super hard on one side… I broke it apart to show it. Next time I will take a drive to Montgomery to order and pick up from their…
Doylestown chipotle has lost its quality and care for there food and customers request. IMO

Worst chipotle i’ve ever been to.the proportions are terrible. Service and wait times are super long. Marta was incredibly rude to me and cause a scene publicaly over not letting me use a valid coupon that scanned on the computer but she refused to let happen. Would never eat here again. Warrington one is 100x better

Waited 20 minutes in line of 6 people because they prioritize DoorDash orders over actual customers who pay them more

My gf wanted chipotle idrc for it but we both threw out out food and didn’t finish it when 4 ants were crawling on the tables next to us. Manager didn’t seem to care i was trynna get her attention

I placed an order on Door Dash for a quesadilla and chips and queso- my chips and queso didn’t arrive and my quesadilla was burnt to a crisp, completely inedible. Such a waste of money.

The only reason this place is getting two stars is because of the employees in the morning I see almost every time I'm there. The man snd woman that make my food for takeout are quick and make your food properly. Then the two men I see when I eat in. The one, I believe he said was the kitchen manager, is the most professional person there. And then the taller man with all the tattoos, that man is so polite and upbeat it's contagious. He always says something about never having bad days, and he's a pleasure to talk to. Compared to the management. The blonde woman at night is rude and mean and disrespectful. Then I met the general manager, I can believe he's in charge of that store. He looks like he just rolled out of bed and if there's any problems with your meal, he just gives you a complaint number to call and says he can't do anything. Neither of them have any people skills. They just try and push the problem off so they don't have to deal with it.

Between this location and the Warrington Chipotle, this place has always been the better choice, but not so much anymore. Seems the stars have to be perfectly aligned to get decent Chipotle in the central bucks region. Most orders (with several entrees) have been very disappointing lately.

Busy. The staff are hard-working and friendly. Good food, except there is always (I've been coming here since it opened years ago) grissle in the steak. The amount of traffic through this Chipotle is high. Two people work the mobile orders two people work the line, and 1 maybe 2 work the kitchen. Very demanding work. That said, the dining area is a mess. Tables are dirty. Floors are dirty. Yes, I went when it was dinner time, but you can't help but notice. Parking is, quite simply, difficult.

The WORST Chipotle experience I’ve ever had. And I’ve been a loyal Chipotle customer since 2010. I stuck by them through their tough times, always ready and willing to defend them.
But no more. I just spent over $17 for a burrito that was nothing CLOSE to what I ordered. When I questioned the cashier/customer service associate, she didn’t show any concern whatsoever.
I’m done. There’s far too many great options out there to give my business to

Do not order from here. They messed up the whole order and gave us sour cream that looked like a cup of milk even after mixing it.

We showed up almost an hour before they closed. They had run out of queso, guacamole, rice, and one of their protein choices. No apology, just a take it or leave it attitude from person behind the counter. Couldn’t believe they had run out of so much product an hour before closing. Seems like a management problem. Disappointing

Mobile orders are never done on time and they are skimpy on the food that is given, even if you select extra on the app. Customer service is bad
at best and there is no urgency to accomplish orders in a timely fashion

When I go to a Chipotle it's this one. It's delicious every time. The team obviously works hard & the portions are pretty good (: