Cigars On State, Clarks Summit PA

Favorite cigar show in the NEPA area. Great selection, fair prices, and very friendly and knowledgeable. Great place to put your feet up and enjoy a cigar in a comfortable chair and environment.

Went in for cigars for a groomsman party and the worker was very helpful. He asked my price point and gave multiple suggestions of his favorites at different price tiers.

Great place, most of the staff is friendly, with the exception of some woman that didnt seem like she even wanted to be working there. Only complaint is the shelves are becoming bare and there is alot more empty boxes in the humidor. Please order more cigars!

- loyal customer

Terrible customer service. I drove in from out of town to do some business and saw this cigar shop and stopped in. Mind you; I have never been to this shop and am a brand new customer.
I walked in and said hello to the man behind the counter. Barley acknowledge me and said "Hey" without making any eye contact. He was preoccupied on his cellphone. Great first impression.
Found my way to the humidor without any assistance to see a very modest and lacking selection.
Looked around in the humidor for a bit. Still no customer service. Picked out two cigars to purchase and brought them to the counter. The man was very unsociable and I asked him if he was "in a bad mood. " He was a bit taken back. He said no and asked why. I told him that when I entered he barely acknowledged me as a customer. He said, "Do I know you? " I said that he did not and that I was out of town and decided to stop in to give him some business and he had poor customer service. He said, "What are you talking about? " I asked if he was the owner and he said he was not.
When I left, I told him he did not have a very good selection either.
I am fortunate that I am an experienced cigar smoker and can navigate around a cigar shop and humidor. But, what if I was new to cigars? Is this customer service you would give to a newcomer to cigar smoking?
In these times, with the economy the way it is, and small businesses struggling, I am blown away by the pure lack of customer service and respect for a new customer from this small business. The owner needs to rethink how implements best practices in providing ALL customers, new and regular, the most most positive experience possible. If this shop relies on regulars to keep them in business and ignores its new customers, they will fail in the end. This employee could have turned around this experience quickly, but he didn't, because he didn't care. Why should he? He doesn't own the shop!
And to wrap it all up. I still showed respect in the end, because I gave him business and spend 20 bucks on a couple of cigars.