Ciocca Dealerships, Allentown PA

Do not buy a car from Ciocca dealerships! We purchased Subaru from them 1 year ago. It had a bad battery that left my wife stranded several times. They refuse to make this right including accepting the fact that they could not diagnose a bad battery. So now that I replaced the battery myself, they refuse to compensate for the battery, or even accept any responsibility for leaving my wife stranded. Again do not go to a big corporate store thinking you are gonna get good service, you are just a very small fish in the big ocean and they don't care!
Lee Hilbert

Excellent corporation, friendly staff, accommodating, transparent, and always willing to assist you with whatever you need!

Ciocca Chevrolet of West Chester is the most incompetent dealership I have ever dealt with. In March I sat down with their new car sales manager with my GM Supplier Program build sheet. They informed me that they participate in the program but could not order my truck until GM allowed it and they would contact me when they could order. I over emphasized that what I had on my build sheet was what I wanted. After six weeks I finally called back to see if they heard from GM. They informed me that they were given the go ahead to place my order which they placed two weeks earlier than me calling. I was confused as why I did not get notification prior to the order but felt confident since they did have my build sheet. I asked for the official build sheet that they sent and I was given an official Work Bench Order that was used by GM. To my frustration, three of the main packages that I wanted on the truck were not even ordered. I was assured that everything would be on it but it didn't list things as packages but item numbers. I further researched item numbers and again those items were not on the truck but I was assured that they would be. Fast forward six months as I see a vehicle that was close to what I ordered in transit to the dealership. I called to question timing and I was told that it was definitely the truck assigned to me. Wow, not even close to what I ordered and I could not have made it any easier for them to order the right truck. I scheduled a meeting with the new car sales manager Brian to see how they were going to fix the problem or make the problem easier to deal with. He informed me that their customers in the past that had the same issue just took ownership of the vehicle anyway. Well, I'm not one of those customers. The only other option was to look at their other Ciocca dealerships to see if they had a truck closer to what I wanted. Way to make your potential customer feel valued. We are only going to look at our dealerships and not at outside dealerships to make things right. Got a call the following week that they didn't find anything for me and also that they weren't going to honor my GM Supplier Program that I was told six months prior that they participated. Well, within five minutes of searching Chevy's inventory, I found the exact truck that I wanted at a Chevy dealership in Maryland. Guess if you want things done right, you have to do it yourself. Ciocca Chevy in West Chester has lost a loyal Chevy owner for good. I'll take my business elsewhere.

Great experience leasing my first Subaru from Ben, Guido and Kyle. I am from NY and Went to Philly to do business with this guys. Leased Two cars one week apart and second was delivered to my house. Customer service was above and beyond felt like I am the king. Price was great and discounted. Recommend my coworker to Ben for Subaru Outback and Forester Wilderness.

Made appointment with Express care to change oil. They told me they were running 1 hour and 20 mins behind. I had an appointment! They didn't even bother to call me to tell me this. They didn't have a rental car to use. Offered a shuttle. Like my time doesn't matter. Suppose to be express? Only if not busy. Don't bother making apt. Sales department is Great!

Worst place to work for. ”managers” don't know how to manage anything and customers are ignorant. You’d better off going somewhere else to buy or apply.

I cannot thank the service team at Ciocca Honda in Harrisburg enough for their help when my car had a flat tire on Route 81 near exit 77. They provided a courtesy van to pick up myself and my three passengers, they ordered and installed the new tire and even put my car through their car wash. All while we waited comfortably in their customer lounge. I drive a BMW not a Honda.and have never bought a thing from this Company. The young lady, Dylan, is a sweetheart and saw to our every need. When I am ready for a new car, you can bet Ciocca Honda will be on my list.
In this day and age when good old fashion help is rare, I think this Company should be commended for their help. Please consider them if you are shopping for a new or used vehicle. Thanks so much again Ciocca Honda and your wonderful staff.

I have purchased 2 corvettes through Kerberk/Ciocca Chevrolet. In both cases I have been very satisfied with my sales consultant Ahmed Amoni. He is very knowledgeable and provided excellent service and follow up. I would highly recommend him if you are considering buying a corvette anywhere in the US.

We leased a vehicle from Ciocca Dealerships and they treated us with professionalism and respect!
We are happy and recommend everyone to check out the wide verity of different brands they have.

The Ciocca brand of dealerships is trash. They promise you the world and promise to take care of you but when push comes to shove they refuse to live up to their promises. I purchased a brand new vehicle from Ciocca dealership and have had problems with it ever since. This dealership doesn't stand by the brands or products they sell and their Ciocca Promise is nothing but meaningless. Don't waste your time dealing with dishonest dealerships that are only out to dupe the consumer out of their hard earned $$.

Bought a 2013 Hyundai Elantra in Muncy. The salesperson turned out to be a disappointment, but the rest of my experience had been positive until today. I took my car in about an oil leak last Tuesday. Turned out to be the oil pan. They put a new seal on. Heard a strange noise coming from the front. Couldn't turn around and go back because of time. Called them today. Turns out the plastic cover was never put back on and was dragging. They actually had the audacity to call me and ask me if I hit something. When I had just had work done to the oil pan. I am so offended. If I had hit something I would have turned it in to my insurance. Can't believe I'm being treated like this. I absolutely love my car but I am not going to end up putting a motor in it because of someone carelessness. Thought I could expect more from the dealership mechanics. So disappointed!

My daughter bought a ford explorer 6 months ago. A/c condenser went. They wanted over $4500 to fix. This is the second car within a year from them that they've had problems. Now she has found that her valve stems on tires are broke! She has 2 little girls and is pregnant. Completely take advantage of people. Do NOT buy from them.

I purchased a pre-owned Kia from Ciocca of Pleasantville, NJ. Doug was my sales person. He was professional and courteous from the moment I met him. I would highly recommend this dealership, but even more so, Doug if you want a great deal, at a great price with a great salesman that made everything truly seamless. THANKS FOR A JOB WELL DONE! I will return to that dealership in the future, of that you can be certain!

Shady, I set up a time to see a car at ciocca chevy last Wednesday and felt good about the the salesman was excited for me to come take a look I was excited to come see it. Was called later and told I can’t come see it. That the car needed services first, okay cool.set up a time for the next day. Called again was told service was done I can come see it. 5 minutes later was told no again the car needs to go to another dealership to get the right things for a detail, was not allowed to see the car without a detail for some reason even though I was fine with seeing a dirty car. THEN I was told I would be the FIRST called the second the car was back and ready to sell I wanted the car I made it clear. Fast forward a few days no call or anything. I call the dealership and multiple people no answer, then email and finally I receive a word back and car is sold with no explanation, what’s the deal? Don’t know if I’d look here again even if they had the same dream car I wanted with service like this unless I got some sort of explanation. Definitely felt dragged around and stepped on by staff afterward.

Bought a car from your "family. " Ciocca Audi of Allentown, sold us a car that had catastrophic engine failure after 7 months and 1,400 miles. I am 100% not satisfied. When we pointed out our lack of satisfaction, we were told it's not Ciocca Audi of Allentown's problem. Ciocca family dealerships say every car comes with a 100% satisfaction promise. We must be the first to ever have this problem with a Ciocca dealership, because surely you wouldn't keep making this promise if many, many people walk away without being 100% satisfied. I would hate to think that Ciocca is knowingly taking advantage of hard working Americans. Yet, we have yet to hear back from Kevin at Ciocca Audi of Allentown. Please tell me an automobile dealership isn't in it JUST for the money and your "Promise" is just an empty promise.

Great Dealer Group! Highly Recommend. Bought our GMC Yukon from Ciocca Toyota in Muncy, very friendly& professional staff went above and beyond to bring the vehicle to us from another location and made the paperwork process very easy…Ciocca Toyota of Williamsport truly provided us with VIP car buying experience, Check them out!

I bought a great truck! Took care of the whole thing would buy another one from them and recommend them to anyone looking to buy a new vehicle!

Bought at their VW and Subaru location. Both locations are top notch. I've never had a better experience buying a vehicle. I'd recommend Ciocca Dealerships to everyone looking for a new vehicle. They treat their customers right.

This is an employee-centric company which enables its employees to make decisions, grow professionally and personally and it shows up on their customer service and satisfaction. Give them a try. #NotJustAnotherDealer