Citadel Credit Union, Oxford PA

This was not a direct interaction, just feedback about contacting the local branch. Wanting information about opening an account and preferring to speak directly with the local bank I tried calling two different numbers listed for the Oxford PA branch of Citadel. After a 15 minute wait for an answer it was picked up by Corporate. The person who answered said that all calls go directly to Corporate! So why make it look like you're calling local? That person didn't have the info I was looking for, and tried to call Oxford directly but they didn't answer after another 15 minutes. She took my name and said she'd have them call me back.

Switched from Sun East about 6 years ago, great service at the 5+ locations I’ve visited over the years. Wouldn’t recommend any other CU or bank over this one

Just got ripped off 100 dollars teller stole them i gues cause they magically disapeared
I would recomend WELLS FARGO way better service

I switched over to citadel from Fulton bank about 5 years ago and haven't looked back. The customer service is great and they are always willing to help with whatever issues I come to.

Their ATM ate my money, they were quick to say there's nothing they can do and they are not friendly. It's more of a front.

Tellers are very helpful and made opening up a account very simple to do!

I have been banking with citadel for about 14 years now I recently referred a friend to use citadel I work for the company and every time we use the card at lowes or home depot there is a hold placed for fraud well that's their reason this is absurd that a construction company cant use a business card at a supply house it's not just once its every purchase lately and he has been on the phone with the bank multiple house this week boat loads of wasted time that a small business cant afford