Citadel Credit Union, Thorndale PA

So Citadel has always been great but severely disappointed with this last upgrade the features that went away. Usually upgrades keep features and add better ones. Why did you take away the money manager where you could link all of your accounts from other institutions (mortgage, 401k, investments, credit cards, debts, etc). This allowed you to track spend, budget, view net worth, etc. That feature was one I literally used on a weekly/daily basis to track funds. Definitely a step backwards. Was told they will take it as a recommendation. Not sure why it has to be a recommendation when it was already part of the service for the last several years. Disappointed is an understatement. I am going to have to find another website/institution that offers this basic service that was there prior.

Update: 8/21/2023. Feature has been somewhat added to the new website but still does not work as it used to. You cannot link asset accounts (fidelity, etc.) and cannot get my HSA account linked only credit cards and montage linked. Prior to upgrade I had everything linked.

Newer ATMs at citadel are a joke. Its bad when you have to go to Wawa (PNC ATM) to get your money out because yours are always having issues (parkesburg/thorndale). Also, give us our card back prior to dispensing money.all other ATM's do that so you don't leave your card behind on accident.

I was making settlement on a house the next day and tried to withdraw $11,000 and the clerk was rude and said it would take a week and I could only withdraw $5000 (causing me undue stress). I said I'll close all three of my accounts, she said I'd get a "check" I said yes and I'd go to KeyBank where I had no problem with withdrawing $22,000. Then a manager allowed me to withdraw my money!