Citizens, Willow Grove PA

Just got off the phone with an employee named Fermooth I think his name was. He was screaming at me and talking down at me because I was wrongly charged twice and it put my accounts into the negative causing me to lose a child support payment that had just been deposited into that negative account. Causing me to lose money, I was very upset and on the verge of tears and he presumed to talk to me in a disrespectful and horrible manor. I will now close my citizens bank accounts and never use them again. This employee should be fired for his lack of helpfulness and the way he talks to customers. I am in the customer service industry and would never speak to a customer the way he spoke to me. Horrible, do not go to this branch. Switching to TD bank.

I showed up with my guardian (I am 17) and Keith helped me to set up a bank account super quick. If you're seeing this, thanks Keith.

I had a wonderful experience opening up my business account! Eleanore was so thorough and helpful through the entire process and even made a follow up call to make sure I was comfortable with everything. I dropped off my paperwork today and Mark made it quick and easy and was so polite. This branch is great!

These have to be some of the meanest and pettiest people I have every met in the banking industry. The guy with the polished nails and Laura were very rude to me. They acted liked it was a chore to assist me. I will never return there.

I have never been treated so well by a bank before. They answer the phone and I can talk to a real person who actually listens and answers my questions. They have gone out of their way for me.

I fealt like they don't want to go for the wow in carrying the needs of the customer's as other citizen's do, I did not felt help out.

Horrible customer service and the citizens bank, in general, makes no effort to accommodate there customer. In this case, a small business.