Clarion Medical Ambulance, King of Prussia PA

CSR telephone answered. I inquired if they have non-emergency ambulance transport/ (BLS) as my mother's AETNA retiree insurance referred me to them to schedule transportation. The CSR asked what area you calling for service, I told her 19138 NW Phila.then CSR said we can't do service. I asked her why is it because they don't have non-emergency BLS or. CSR said no we don't take individuals to appointments we can't use them. Really I am confused they say they take patients to appointments and even listed with AETNA, but when CSR gets address suddenly don't acknowledge they have the service and says company doesn't do individual resident pick up? Humm, according to reviews Clarion does? I will report this back to AETNA letting them know don't provide service and find a company that will provide the services they say thy will provide.

I have used them several times and they are WONDERFUL. They have always been on time and the drivers have been kind and courteous doing all of the work that I previously had to do: pushing, carrying equipment, etc. Since doctor's appointments never seem to be on schedule, the return trip scheduling has sometimes been an issue on MY part, but they have been willing to work with me whether I request and earlier or later return. I will definitely be using them for all of my husband's appointments. They have been my lifesaver.