Class A Self Storage, South Abington Township PA

I rented a unit for approximately three months this year 2023. The unit leaked water and damaged caused mold to 40-year-old family credenza. I sent an email to management and to my surprise no was response received. The women (poor thing) at the front desk said #14 says “you rent at own risk”. Two weeks before they accidentally put one of those orange locks on my unit locking, me out of my own unit which was paid for. They told me a trainee did it accidentally. Run from this place, don’t rent

After a hellish move, Susan was so kind, patient and accommodating! The property and units are pristine and peaceful, it's like a storage oasis, complete with pine trees and even a pond! Highly recommend!

My 76 year old mother has never missed a payment in over a decade. She was unaware that her card was expired and her automatic payments ceased unexpectedly a missed a couple months. When she spoke to the “manager”, she was very rude to my mother and threatened to put her storage unit up for auction if it wasn’t paid along with the late fees as well. When my mother asked why didn’t anyone call to tell her, the “managers” reply was ……. “I don’t have time to call people, I sent you a letter”.
My mother received that letter only a few days ago.
What kind of antiquated system does a business owner use that doesn’t try to notify customers via text, call, email when they are seeking payment? You all still use paper mail? In this day and age?
And had my mother not caught that letter and opened it (unassuming because she does automated deductions) she would’ve lost all of her belongings to an auction.
My mother did go up there and spoke to this very rude “manager” and the manager admitted that the communication was not up to par. She offered my mother an apology, and claimed that she acted that way because she is just so used to people yelling at her all day……. But continued to charge her the late fees anyways instead of doing the right thing for a loyal customer that NEVER missed a payment and chose YOUR establishment to rent for over a decade. That is absolute terrible customer service.
If you are the “manager” reading this, you should be absolutely ashamed of yourself for treating my mother the way you did.
If you are the owner of this establishment reading this, please know I will be taking my mother up there as soon as I can to remove all of her belongings and storing it elsewhere. We will be bringing our business elsewhere. And you should perhaps consider coaching your “manager” on the proper way to handle situations like that, along with a lesson on how to be polite to customers that give you loyal business. And then you should consider a more updated policy and method of contacting customers who are in the same situation as my mother found herself in……. Since the “manager” says she doesn’t have time to call people. You also should have rescinded the late fees or at least met her in the middle in good faith.
Terrible look for your business.

The woman at the front desk is extremely rude. Watch out for her attitude.