Comcast Center, Philadelphia PA

I have been a Comcast customer for over 10 years. My contract continues to go up and the services is not competitive, 75 mps. I was informed that my account was moving to 1 gbps only to find that it was an error. This is a business account. I have had several outages and some taking a day to resolve. I work overseas night hours and the outages are prioritized lower. I have not received compensation for the outages.
With my contract ending, I called into re-establish. I was given a higher rate and upsold. When stating that this was not valued to my company, I said I would be forced to leave. I had to find a new provider.

Calling back in after a new provider was found, I reviewed all with the agent. I was then told that I would be charged for a 30 day disconnect and would be getting a new invoice. When I received the invoice, I found that my original charge of $89.00 went up to $138 and then up to $184 each month consecutively. On top of that, they issued a late fee of $10 even when I was waiting on the new invoice.
It appears that Comcast wants to punish customers for being forced out.
I have gone with Utopia/Sumo 1gb for under $80 and no contract.
Something is wrong here. Would enjoy talking with someone who would like to keep me as a customer.

This place just opened so I'm sure there are kinks to work out. Food is good but I can't leave more than 1 stars bc service is slow AF. Both times I waited for 15 minutes because a side dish had run out. Not sure why they don't prepare backups. Poor planning? No sense of urgency except from one staff member. Cashier not rude but definitely not welcoming or friendly. Prices are comparable to other eateries in the Comcast Center that have better and faster customer service.

HORRIBLE SERVICE! Do not purchase internet give you the run around & no management skills

How have these guys not been in a class action suit or complaint. They double bill customers and then avoid corrections and refunds. We moved and transferred service from one address to another, they continued billing both locations and continued further after this was identified and reported. Had to finally stop payment with the bank. Supervisors and managers lied about accountabilityacceptance for overages and refunds for $1100 that never came to fruition. Management is obviously trained or instructed to prolong and to create more confusion and delays. WhoeverUpper level managers that is instructing these tactics needs to be held responsible. Not sure how they get around it being criminal. It's stealing.

Office space for Comcast. The staff at the entrance is helpful, it is also connected to the Suburban station and places a nice food court just below the ground floor connected to the station.

COMCAST IS THE BIGGEST FRAUD WHEN IT COMES TO ADVERTISED RATES AND WHAT THEY CHARGE. STAY AS FAR AWAY AS POSSIBLE ONLY BILLED FIRST MONTH AND RATE IS WRONG. THEY DONT FOLLOW THERE OWN CONTRACT RULES. COMCAST PLAYS BY ITS OWN SET OF RULES. YES I READ EVERY LINE OF CONTRACT BEFORE I SIGNED. SO IF YOU GET A SCREWING. YOU BEEN WARNED

Part 1: They tricked me to sign a contract. When the internet service contract ended in July 2022, I found an offer which is 40 dollars for a higher speed 200mbps. (Previous speed is 50mbps at 20 dollars). And I talked to an agent about the new offer, he said he could help me with that which was 40 dollars at 200mbps and sanded me a new contract. After a few days, when I longlined my account, the speed was still at 50mbps, but the price was increased to 40
dollars. Then I contacted an agent via phone. He explained a lot and turn to that it is impossible to give me 200mbps for 40 dollars and ask me to pay for more for 200mbps. Of course, I will not.

Part2: When I terminated my service in Dec 2022, I called the Customer Service, and explain why I cancel the service, of course explained they tricked me to sign a contract in July. Then, the agent talked to his supervisor about my situation and agreed to not charge me the termination fee.

Today I received a payment with termination fee 80 dollars. And deducted already with my credit card.

Conclusion: when you talk to an agent with Xfinity and agree with something, they will lie to you and doing noting.

Comcast does NOT take responsibility for their actions! They came into our Condominium Complex and started drilling. We have 102 units here and in 5 minutes half were out of water. They promptly drilled into 3 water lines. We as an association took responsibility for fixing the pipes, irrigation system for the grass and the pool that had gotten clogged with dirt. Over $40,000 later Sandia Plaza Condos was back in shape. BUT Comcast did NOT take any financial responsibility. They came in, made a mess, left and will not reimburse us for the destruction that they caused our neighborhood. What a pitiful representation of a business!

Horrible, horrible, horrible! Twice in 1 week that our internet has gone down. I work from home and require internet service. They have cost me so much time and money from work. And customer service is a complete joke! Unfortunately we do not have any other providers for our area.yet! Switching as soon as we can. Screw you Xfinity!

Monopoly business that does not care for their customers. I wish the leadership takes the opportunity to listen to all of my discussions as it was a terrible customer experience which took over 1 hour and 10 mins and it got me no where. No one took ownership.

Their lines are busy because they pass calls from one department to another without taking any accountability.

My call with their BPO was a joke, he was more confused as to why he showed up to work and which company he was working for. I wish I had a negative rating option.

Hello,

I recently discovered I was a victim of fraud. There was a fraud account put in my name at a residence in GA. I have never lived at the address where this account was accessed. I went to my local comcast store to speak with a manager regarding this issue. He contacted the comcast office & they advised him to have me complete a fraud affidavit with supporting documentaion. I did this and I also provides them with a notary seal from my local bank. I sent a letter from my landlord stating the timeframe im which I moved in my current residence. I provided my drivers license & also a letter from my car insurance company. I called today to find out they’re stating they have the affidavit form but not the proof. This is false as I personally mailed all supporting documents. I called 4xs and I was not able to speak to anyone who could look at the documents. This is very frustrating as the bill is hindering my credit score. I will never use comcast service again. I will continue to escalate this issue until it’s resolved. This company is trying to cover the butt of the person who supplied the services with the fraud account. I want to speak with someone who can answer my questions and provide genuine help. This is a poor way to treat someone

Been seven months since I have not received a phone. It was reported as a fraud case, since it was lost in shipment. They have continued to charge me, an have now since sent the bill to collections. For a phone that I have never received, seven months prior! Found out for five months, their: Fraud / Advance team / Backend team department. That they NEVER looked at the fraud case, created in June. They have now opened, another fraud case, while continuing to charge me, for the phone. Called corporate, an was essentially told, to do the job. That their Fraud / Advance team / Backend team department. Had failed to do, for five months, which has resulted in them continuing to charge me, and then send it to collections! Stay away from this company! Their employees do not do there jobs for months, regarding fraud. And they continue to charge you, while they have a open fraud case. Then send the bill to collections, still while they have a opened, fraud case pending!

Customer service sucks, they are very rude, pretend to help and basically don't. My bill is super expensive just for internet and TV. This service and customer service is horrible. They never want to transfer you to management, they always have an excuse to do so.

My "high speed" internet of 800Mbps is currently being throttled to 40Mbps. What do I pay you for?

I just spoke with Stephanie B.in SD at HQ in Philly. She was extremely patient and spoke confidently while answering a couple questions I had. Thanks Steph!