Commonwealth Asset Recovery Services, Bethlehem PA

The tow truck driver had my son who is 17 get in the car on the rollback. He asked him to steer it off the truck. The battery was dead and he had no power brakes. He couldn’t stop and the driver basically dropped the car off the rollback with my son screaming he couldn’t stop, smh. They would get 0 stars if I could.

Dispatcher canceled my service without letting me know because he felt I was "rude" after pressing for an better estimate than "you're next".
This has been the worst service I've received. To the point where I'm considering canceling my insurance for doing business with this shoddy "business".

Would give it -5 starts if I could. Called around 830 at night because I needed a tow truck. Lady told me it would take an hour. After an hour I decided to call to get an update and they wouldn't even answer the phone. Tow truck never came after waiting and calling for 2 hours

I came home one night to find a Porsche on my front lawn, with tire tracks across the property. The driver said he had a flat tire, and instead of pulling off onto a driveway, felt it was ok to drive onto my lawn. I asked for his insurance, and he asked that we settle privately, gave me his name and phone number in a show of good faith, and saying he would send me a check for any damage. The damage wasn't that bad so I agreed, but asked him to make sure the towing company who was coming to tow the car (because he didn't have a spare tire? ') didn't also pull onto my soft lawn. He obviously didn't, and the tower (Commonwealth) drove their flatbed directly onto my lawn, leaving huge ruts. I approached the driver to ask why he thought this was ok, and his response was to say "I wasn't going to risk damaging a Porsche by pulling it from the road", I don't care about your yard. Standard practice is to pull a car out onto the road to load it onto the flatbed. Regardless, the tower caused extensive damage to my lawn. I called the tower that night, and they assured me they would take care of damages. Since that call, I've been trying for over a month to get any callback, information on their insurance company, their business address, anything. They are scum. They lie, deceive, and blatantly disregard any responsibility for their negligence. And clearly the Porsche driver never took any responsibility. It's disgusting that this can be allowed in our society, and I plan to take this to my local representatives for them to investigate the business practices of this "company" and to my lawyer to initiate a civil suit. It's not my losses I'm concerned with, it's that a business such as this could be allowed to take advantage of people over and over, and get away with it. Read all the reviews.they are disgusting.

Their star rating speaks for itself. If you're interested in highway robbery service, these are your guys. Beware folks. Very unprofessional too.

CARS is a great company! The owner Joe was very quick, reliable, responsive, and walked me through every step of the way. He went above and beyond to help me recover a car and ship it back to me in California. He was very kind. Thank you sincerely for your services and keeping your word!

Bill was fantastic. He was patient with my mother as she was very frazzled. His prices were very reasonable. He was prompt and was able to tow us very quickly.

Never showed and cancelled on me after waiting 6 hours and being told 45 minutes longer every time I called.

I highly recommend them. The woman at dispatch, and Tim the driver were incredibly helpful during my emergency. I will be using them from now on.

Do not trust this company. Had a contract for 4 years. Tow people from your private lot without informing the lot owner about tows performed from your own property causing huge issues.

Steve was so helpful, quite the gentleman. I recommend Their service to all my friends and family. Very knowledgeable!

This company employs predatory towing and satellite towing tactics. They wait till lots are full, then send a tow truck over to quickly tow ever last car a few blocks away, then refuse to get your car unless you pay them. Doesn't matter if you parked legally, or if you have permission to park in the lot. They will just tow first, and try to extort the money out of you, or leave you stranded. Stay away from this sleezy business and their predatory tactics.

I have State Farm Roadside Assistance. When my car broke down in a not so safe location this company accepted to get us. This was at 4: 40pm. It’s now 7: 15 and I called State Farm to request another company because I have lost any and all confidence. This company keeps changing the ETA back and making excuses. If they were so busy why did they accept the call and agree to get us only to make us wait in an unsafe location for more than 2.5 hours? Disgusting. Stay away from this so called company.

Completely ghetto establishment. When answering their phone they simply say “hello”, no business name, no employee name. An ETA is provided to which they never adhere to. The luxury apartment complex where I live has contracted with CARS to remove unauthorized vehicles from premium- paid for- parking spaces. On two separate occasions I have called CARS to remove vehicles from my parking space which I pay for- on both occasions the tow truck never arrived. Save yourself from headache, time, and dealing with a subpar establishment. I wish I could rate this hole in the wall a -10 (negative 10) out of ten stars.

My car was towed last night! And $180 was taken out of my car! How does that work? ! AND when i called they told me $325 to get it off the lot but charged my friend $300? ! So your over charging for the whatever car you want too! AT THAT YALL WERE SHUT DOWN FOR BEING BAD IN BUSINESS! I FILE A POLICE REPORT AND THIS ISNT THE END SCAMMERS

I was inside my great aunts house for no more then 30 mins before I went to go get back in my car an my car is gone I called around they told me they had my car I asked them to come get it she told me no they don’t do releases at night then they going tell call in the am then I call there going tell me 300$ to release my car it hasn’t been 24hrs either

Recommended. Excellent customer service and fast. Lock my purse inside my car and they send help with out getting the payment until they came and unlock my vehicle. Melissa and the guy who came to unlock my vehicle are EXCELLENT! THANK YOU.

Terrel towed my car because it would not start. He was courteous, professional, and friendly. Would definitely name request him for any tow work

2 hrs Waiting and they never showed up. My insurance had to request a new company to pick us up.