Complete Family Eyecare, Gilbertsville PA

Waited over a month for an appointment only to receive a text message a few hours before the message saying they require masks in the office. When I called to see if this policy is currently enforced they told me it was. I canceled my appointment and will take my business elsewhere. It’s time to move on from this ridiculousness!

Lori and her team are phenomenal! I recommend Complete Family Eyecare to anyone looking for their services.

As an asthma patient that can't wear masks on bad breathing days, they refused to serve me without a mask, after I explained I had asthma. That ended my family of fours 5 year relationship with this office (and our family is pro vax/mask). Which is ashame as I loved Dr Reily.

However the office staff here is less than desirable. Last year they sold me a frame that was discontinued, I had paid for it, and it resulted in losing the ability to use my existing reading lenses, which now won't fit any frame. Further, it took them a month to inform me of this, after the fact and paid for. I asked for alternative options, never heard back. I ended up calling 6 times, each time told they still had to investigate. After 3 months I walked in the office, complained to an office manager, who said she'd get back to me. Another month no call. Finally I just agreed to pickup my new regular glasses and trash my readers as they weren't usable. It shouldn't take 8 calls, a complaint to the office manager, and 4 months to resolve a mistake on their side.

So, though the Dr is great, the staff are incompetent. I still gave them another chance after all that today, but their lack of understanding asthma patients can't wear masks sealed it. Avoid!

P. S. Even when federal mask mandates existed our own government gave a mask exception to those with asthma. Your office is now being discriminatory to asthma patients.

The staff are always pleasant and helpful! I cant remember a time, over these past couple years, that I have ever experienced any negative moments. Thank you Complete Family Eyecare! Keep up the good work!

I actually enjoyed my visit. Friendly staff. Clear explanation of tests and results. Thank you!

Complete Family Eyecare is the best place to go for your vision needs! They are efficient and very friendly. I would definitely recommend this practice.

Always have a great experience at Complete Family Eye Care. Staff is always so nice & very helpful when recommending glasses.

Seemed nice enough, but never got service as still require face masks. I have been jabbed and choose not to. It's their right to ask people to wear them. It's my right to not use their services. In case anyone is looking and doesn't want to wear a cloth mask while trying on glasses and going through an eye exam. Maybe look elsewhere.

Always a great experience at Complete Family Eyecare. From check-in to selecting new glasses, and communication after the fact. I have an eyecare center I can count on. Thanks

I’m a person that’s really weird about eyes. I don’t like when things go in or near them. The team at Complete Family Eyecare always takes such good care of me and makes me feel comfortable and relaxed.

Dr. Gray is so knowledgeable and runs such a fantastic practice. I cannot recommend this place enough!

I have always received outstanding service from all staff members. I had two emergency calls and always received immediate attention. Dr. Gray and Dr Zerfass each gave their full attention to the problem. All staff members are very professional and pleasant.

Always prompted, great service. Everyone is friendly and helpful. Found my Eyecare professionals for life. Thanks again!

Had a problem with my frame and the lens popped out and they fixed it immediately can’t ask for better service than that!

These providers are efficient and careful. I was the only patient in the office, and everything was spotless and continuously wiped down. Everyone is pleasant and seemed glad to see me. I feel confident that my diagnosis is accurate!

Ive been going here for the past few years. All of the doctors and staff have been friendly, the office is clean and professional looking. And despite having multiple emergency eye problems, they always make it a priority for me to get an appointment asap. Highly recommend!

They gave me time and gave me an appointment right away and tested me and sent me to Wills eye at Jefferson in Philly that day and were so kind.