Crunch Fitness - East York

A gym that takes payment even when you don’t have it and don’t attend, and they’ll even charge you on your birthday and ruin everything. Whole day ruined literally thanks to crunch. Just stealing money.

Good luck trying to bring guests to this Crunch, even if you have the membership that allowed for it. Staff, mainly the general manager will harass you for the ID of your guest as some sort of collateral to enter the gym. The underlying reason they say for doing this is to get those guests to sign up for a membership themselves but honestly it’s more of an annoyance than anything. They also claim it’s “company policy” but I’ve been going to this specific gym for 2 years now and this company policy has never been enforced.

This is the dustiest gym that is so dirty from lack of cleaning. Not only is the gym NEVER cleaned and hardly ever maintenanced, but some of their staff are incredibly rude. FIVE minutes until closing while TEN of us are trying to change they turn off every light in the locker room. They also proceeded to storm into the locker room yelling instead of actually helping the customers who are in there almost every day. Crazy how they rely on us to clean everything and still treat us that way. Planet fitness would be a better move than East York Crunch.

I Looooove this GYM, always clean professional trainers, courteous staff. Management is AWESOME and and very proactive with their customers. Equipment clean and operational, I highly recommend this gym, and the sauna WORKS.

Love it Nelson Pedroza is a great and excellent Trainer. I'm most definitely would recommend him to everyone. GREAT JOB

Took strength training lessons and learned SO much! Always a clean upbeat facility, Great gym for any levels.

This is alright gym but the customer service is terrible. I tried to cancel my membership upon moving away and they informed me they use a third party service. I canceled through the service then realized they kept charging me for a membership anyway. I talked to management and they finally assured me it was canceled. A few months go by with no charges then they suddenly decide to charge me again for no reason. Management has been non-responsive and the employees just give me the run around. Do your wallet a favor and don’t get a membership here.

Guy on the treadmill next to me blasting and singing along to some pretty explicit and offensive music. Staff doesn't seem to care. Is the customer always right?

Followup/elaboration. I did not complain as I was in the middle of my workout, but several staff members walked by while it was going on. Apart from the cacophony of gym sounds and the music playing inside, having music played over a cell phone speaker right next to me is bad enough. But add to it the content.gives nothing but a bad impression of the facility.

I love coming up this location, even though the place has slightly gone down since I first joined. The trainers are knowledgeable and the staff are helpful. The shelves are a bit bare from when I first joined. There used to be a large selection of items I could purchase, like vitamins and emergency gym trinkets. Now there are only Crunch shirts and tanning lotion. The refrigerator has its good days and bad (always clean, but sometimes not stocked). The last general manager had the place running amazingly.

I love this gym! I’ve been coming here for a few months and it’s definitely one of the best gyms in York. I’ve visited multiple gyms in York before making a decision and this is by far the best! The equipments are brand new. Group classes are amazing. And I also love my personal trainer Juline! She’s literally one of the best personal trainers! She’s very knowledgeable and personable. I love coming to her sessions:) highly recommend her and the gym! ️

Staff is friendly but the facility could be cleaner. You can tell it's not cleaned regularly. I was there early Sunday morning and the men's bathroom was dirty.

I’ve been trying to cancel for months and now the gym basically wants to extort me for money saying if I pay them they will allow me to cancel threatening me with collections. Totally u acceptable and horrible customer service. The general manager hung up in the middle of a call.

Love it but, the money you pay for the trainers I don't think it's much worth it. I think they should give you more of a tour a tell you about machines.

I came from a local gym about a month ago and it was the best decision I made. Crunch had awesome classes and instructors. I also love all the amenities that comes with your membership like tanning, sauna, hydro bed, etc.highly recommend Crunch East York.

Every morning the same young man is opening the gym. He’s always greeting people with the big smile on his face, I love that he opens the doors a couple minutes early too, it gives me a little more time to workout. Overall great worker!

UPDATE 07/01: I was just charged AGAIN. Two weeks after the gym replied to this message saying they'd resolve this issue "immediately". The real workout at Crunch is trying to get someone to acknowledge your cancellation request.

I have been trying to cancel my membership since February 2022. I moved out of the state, so my only cancellation options are to call or mail. I've submitted the cancellation form, emailed this gym, and returned calls from the cancellation office, but no one responds. They just keep charging my account. Go to any other gym unless you plan to commit to Crunch for life.

It's nice. New everything. Where as PA fit, Golds is all hillbilly juicers that close at 3pm on Weekends and no classesat all now! Classes were good there back in the day! Awful. This is nice!

Wide variety of exercise equipment. Classes, tanning and personal trainers. I enjoy working out in this gym. Never feel ashamed or judged when here working out! I love the workout circuit for a quick full body workout! Highly recommend. Open lomh hours to accommodate every schedule! Large bathrooms with showers and sauna!

Let me start by saying this place is constantly packed and they don't seem to care or monitor how many memberships they give out. I stopped going in January and it now May. I went to cancel last month ($30 month to month) and I was told that I needed to pay last month and the annual fee before I could cancel. I was told to pay the my past due amount of 45 (30+ 15 late fee) and I would get next 3 months free and then decide if I wanted to cancel. Now this month I got charged again 45 so I call to cancel and the same thing happend. So now i just paid 110 for my annual fee and the new past due and now. If I didn't they would continue to charge me and eventually turn it over to collections after who knows how long they would add it up for. DO NOT GO TO THIS GYM AND SIGN UP FOR EVEN A MONTH TO MONTH BECAUSE WHEN ITS TIME TO CANCEL THEY MAKE IT REALLY HARD TO DO. YOU HAVE TO CALL AN OUT SOURCED NUMBER TO INDIA AND BE CHARGED WAY MORE THEN U ACTUALLY OWE!

Unbelievably friendly staff. I was very nerves being a veteran with multiple surgeries and injuries. I wasn't sure if i would be able to get back to a healthy weight or have the same movement. They spoke with me helped me get a plan together and im 30lbs lighter and moving again. It's all up to you but these guys are there right next to you if you need them.